Risk
What is the tool that is used to perform credit check on commercial customers?
What is ERAM?
What is the goal for First Contact Conversion?
90%
What is the goal for Preventative Maintenance?
98%
Check Engine Light
What website can be used to determine if customer (FL based) has an active business?
What is SUNBIZ?
Connect, Discover, Bridge, Ask and Negotiate
What is a rental conversion?
Rental unit converting to lease
DOP
*Bonus Point* - What is the goal for DOP?
Direct Operating Profit
*30%
Upon performing rewrite, customer's credit card declined. What are the next steps?
Immediately call the customer, if no answer leave voicemail. Send customer an email advising them that payment is needed by EOD. If no payment is received escalate to manager to initiate theft report
Penske's famous quote
Book Then Look
What is the goal for Sub & dead?
6%
RLE
Ready Line Excellence
What is the color of the ERAM, where we should not release a truck?
Orlando - biggest competitor
Enterprise
What is a sister city unit?
Owned by a location of outside of the district
RO
Repair Order
Name two categories that make up - transaction compliance on the rental dashboard.
What is DIV, Signature captured, Inspections (outbound/inbound), insurance compliance, rental rewrites >7 days, Cc transactions authorizations?
Name one qualification for a customer to become a lease customer
Brick & Mortar, business for 3 years, credit check- prescreen, registered with the secretary of state and FED ID#
Ways to Defleet
Rental Conversion
Remarketing (sell units)
Sister city - transfers
LSR - EA
Lease sales Representative - existing accounts