Race to 10

A

2

Which part of Medicare covers doctor services

Part B

5

Name of your curriculum?

KLS-MCare-Call_VOB Bill T1_Ind Med NH-CUR-214520

10

is an application that allows you to manage multiple applications and systems using only one password!

Password Manager

15

What is a Special Election Period?

You can enroll, disenroll, or change coverage due to specific life events

20

definition of a stereotype?

A generalization about a certain group of people based on their characteristics

B

2

Meaning of CCC?

Caring,Curious and Committed.

5

In which year Humana was founded?

1961

10

What are the three different types of Special Needs Plans?

•Dual Eligible (DE)

•Chronic Condition (CC)

•Institutionalized (IN)

15

Which system serves as a launchpad to other applications primarily used to answer, research, and document calls?

CRM

20

What qualities do an advocates practice when assisting the member?

active listening, patience, empathy, understanding

C

2

Complete name of HIPAA?

Health Insurance Portability and Accountability Act

5

You must ____ your computer anytime they step away from it.

lock

10

What were some of the stereotypes about seniors highlighted in the eMOD?

Technology Use, Memory, Hearing & Vision, Attitude

15

What is an Open Enrollment Period?

Annual, one-time opportunity where member can enroll in another MA plan or disenroll and return to Original Medicare

20

it is a search engine that allows you to search for internal guidelines

Mentor

D

2

Members View , when they want to check plans and enroll.

MyHumana.com

5

What federal law focuses on protecting member’s health information?

Hipaa

10

What should you access of you want to send an ID Card to the member?

ID Card Management System.

15

Insurance that is sponsored by the govt.

Original Medicare

20

An ________ is a private computer network that securely shares any part of an organization within that organization

 intranet

E

2

What part of Medicare covers hospitalization?

Part A

5

What is your primary Mentor document?

Medicare Advantage Prescription Drug Document Index

10

CMS means?

Center for Medicare and Medicaid Services.

15

Is this a correct statement, the Annual Enrollment Period is for when a person first becomes eligible for Medicare?

No, it’s the yearly timeframe when folks can enroll in a new plan for the upcoming year.

20

It is provided by the private insurance company?

Medicare advantage