OMS
This system helps manage work consistently every day and connects goals, standards, routines, and improvement.
What is OMS (Operations Management System)?
What does OTS stand for?
On-Time Shipping
KPI stands for this three-word phrase.
What is Key Performance Indicator?
This Japanese word means "the actual place" where work happens.
What is Gemba?
This KPI category focuses on preventing injuries and unsafe behaviors.
What is Safety?
A leadership activity where supervisors or managers go to the work area to observe processes and engage with associates.
What is a Gemba Walk?
What does RCA stand for?
Root Cause Analysis
This KPI measures the percentage of orders shipped by the customer-required ship date.
What is On-Time Shipping (OTS)?
During this activity, leaders observe processes directly on the warehouse floor.
What is a Gemba Walk?
This KPI category measures accuracy and customer requirements.
What is Quality?
These show whether the work is meeting goals that matter.
What are KPIs (Key Performance Indicators)?
What does SLA stand for?
Service Level Agreement
This KPI measures the percentage of shipments delivered by the committed delivery date.
What is On-Time Delivery (OTD)?
During a Gemba Walk, supervisors often review this visual display of KPIs and performance metrics.
What is a Performance Board?
The number of units processed per labor hour.
What is Productivity Rate?
This OMS principle focuses on developing standardized work and training programs.
What is Job Standardization?
What does UPH stand for?
Units Per Hour
This KPI tracks labor productivity by measuring units processed per hour.
What is UPH (Units Per Hour)?
In OMS, leaders use Gemba Walks to identify opportunities for this.
What is Continuous Improvement?
This KPI tracks how often inventory records match physical inventory.
What is Inventory Accuracy?
A process used to verify work is being performed according to the standard.
What is Process Confirmation?
What does WMS stand for?
Warehouse Management System
This KPI is often expressed as a percentage of completed work within a specific timeframe.
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What is Productivity?
The practice of organizing, cleaning, and standardizing the workplace.
What is 5S?
Meeting customer ship deadlines improves this KPI category.
What is Delivery? or Service?