Up Close & Personal
Number of nights needed to obtain Platinum status and 2 benefits
What is 50 nights and . . . ?
4:00 pm guaranteed check-out
Earns points 50% faster
Welcome Gift Options of F&B credit or Points
Enhanced Room Upgrades
Guaranteed Room Type
Site used to stay up to date on training and knowledge
What is DLZ?
Proper time to use the L.E.A.R.N model
What is when a guest brings an issue to our attention.
People eligible for Bonvoy enrollment
What is EVERYONE?
EVERYONE is eligible to enroll including 3rd party guests.
Must book through Marriott to receive points, stay credits and benefits
The 15/5 rule
What is acknowledging the guest at 15 feet and greeting them at 5 feet?
G in G.U.E.S.T. stands for this
What is Greet the guest?
3 Benefits of being a Bonvoy Member
What is ...?
Personalized travel experiences
Earning Points towards free nights, upgrades and merch
Upgrades
Members only rates
Use this to verify a guest room when charging items from the pantry
What is their name?
Do not ask for their room numbers. These are people not numbers
An example of the N in L.E.A.R.N.
What is Notify management via text as well as in our shift report?
True or False: We have Bonvoy goals each month and when met, Marriott provides a gift card to be used for the team
What is true?
This procedure must be done at the beginning of every shift
What is counting down the drawer, recording in currency count and dropping a deposit over $250 or notifying management immediately if short?
One example of how you used the G.U.E.S.T. or L.E.A.R.N. models recently
What is . . .. ?
What is . . .?
Uber / UberEats
Starbucks
Various Airlines such as Delta and United
Eat About Town
Special Moments
True or False: Authentic Hospitality is a required training module in DLZ
What is True?
# of points you can offer to deescalate a situation as part of the R in L.E.A.R.N
What is up to 5,000?