Air Booking Category
This period must be disclosed when discussing airline credits.
What is airline credit validity?
When quoting a hotel, these words must be used when discussing pricing if they ask for nightly rates
What is "Starting at " and "Average nightly rates"
This must be stated when making outbound calls
What is a recorded line?
For code-share flights, agents must disclose the carrier actually operating the flight.
What is the operating carrier?
What is required at time of pick up
What is a drivers license
Fare rules must be read exactly as written, including this policy if a traveler does not show up for their flight.
What is the no-show policy?
This specific time reference must be given when discussing hotel cancellation policies.
Local hotel time
This type of information must never be released.
What is PII (Personally Identifiable Information)?
For prepaid reservations, you must disclose the amount charged today and whether it is refundable or this.
What is non-refundable?
What do you say if a card member asks for a specific car type
What is make and model are not guaranteed
This must be included in the total airfare quote before booking.
What are taxes and fees?
Prior to booking a hotel, you must provide the total stay cost, taxes and fees, currency, and this policy.
What is the cancellation policy?
Compliance requires this type of consent from the Card Member before a booking is finalized.
What is expressed informed consent?
This enables you to upgrade to a higher class of service, based on availability, at the lower-class fare. The airline has the right to remove the upgraded class of service without compensation in the event of a change of equipment or service with this fare type.
What is the UP-Fare disclosure?
What do you want to add to all car reservations if available?
What is the member loyalty number?
Agents must provide both of these sets of fare rule terms.
What are before-departure and after-departure terms?
If no penalty is listed, you must say this phrase verbatim.
During a flight booking, agents confirm what information for an international flight?
What are passport details?
I.E Name, DOB, gender and expiration date.
For CFHR bookings, this benefit status must be disclosed accurately.
What is the upgrade status?
The longest rental period allowed before a different rate structure applies.
What is maximum paid days
What must be given when a traveler changes a flight to a lower-priced fare
What is residual value?
When confirming total cost what currency should be shared
What is local currency
This disclosure must be provided when a purchase is made for a client with a california billing address
What is the “American Express is not a participant in the California Travel Consumer Restitution Fund.”
This three-letter disclosure must be provided before sending a one-time passcode.
What is OTP disclosure?
The shortest rental period required to qualify for that rate.
What are minimum paid days