SC
What happens in AACoRN to allow you to use the Dynamic Rebooking tool?
The Dynamic Rebooking Tab enables
What type of delay is indicated by the FLIFO code LAT?
Late arrival aircraft due to prior air traffic delays
When do you add an infant in lap from the SSRs?
Domestic flights
When is a customer eligible for a refund, even if they purchase a non-refundable ticket?
Within 24 hours of purchase
How can you access Call Verbiage examples from the Web Reference home page?
Useful Links
What happens in AACoRN to allow you to use the Dynamic Rebooking tool?
The Dynamic Rebooking Tab enables
Which coupons do you select when processing a Schedule Irregularity (IROPS)
ONLY affected coupons
Can you submit a refund request on behalf of the passenger?
Yes, if no supporting documents are required.
How many customers in the same PNR must be AAdvantage® members to qualify for Basic Economy Cancel?
At least one/one
What does the VCR code OK indicate?
The coupon is unused and ready for travel
Which is the minimum time that the flight should change to qualify for a Schedule Change?
16 minutes
Which is the ticket validity for a partially used ticket?
Travel must be completed within one year of the date of commencement of travel
Which inventories can you use when protecting a customer due to a LEVEL 1 - RED Travel Notice?
Same inventory
A Bereavement Cancellation applies in the event of death of?
Which Web Reference files should be read throughout your shift?
Briefings and System Flight Information (SYSFLIFO)
What should be the length of delay in a domestic flight to get a full refund due to Schedule Change?
3 hours or more
Can you upgrade the cabin when processing an IROPS?
No
Can you apply two international VCR's towards a one passenger?
No, international VCRs may not be combined for the purchase of a new ticket
How is a residual refund on a domestic ticket issued?
Trip Credit
How do you process a Same Day Flight Change process in AACoRN?
Direct the customer to aa.com, this cannot be processed in AACoRN
Wich coupons do you select when making a Schedule Change?
all UNFLOWN coupons
Which coupons do you select when processing a voluntary change?
all unflown coupons
Does the Basic Economy cancellation apply for partially used tickets?
No, partially used tickets will go through the cancellation path, but will not receive any value.
Which will be the ticket validity if the passenger decides to cancel the ticket due to an irregular change?
5 years
When does the "trip in vain" process apply?
when the customer reaches an intermediate point and the delay of their continuing flights will cause them to miss their reason for travel