Do's/Don'ts
You realize you have a test in a few weeks that conflicts with your shift. You decide to put it on the trade board but no where else. You assume it will get picked up and take it off your calendar. Someone else will see it and grab it right?
DON'T
(Put it on the tradeboard, message in Slack that you're looking for coverage!)
There is a patron who comes in not having their ID. How can they be let in?
Takes us through on how you would communicate about policy
You are supposed to do fitness floor counts every half hour. It is a slow Tuesday morning and the numbers have not moved much all shift. You are in the middle of folding a load of towels when the next count comes due, so you write down what your last count said and add a couple of people to be safe. The floor looks about the same as it did then anyway, and nobody has ever asked you about a count. Is it okay for you to fake the count?
DON'T
(Members regularly check the app for facility counts so it is important to have the numbers be accurate. Not just the total count, but where the members are)
A patron walks in after having a stressful day. They are running out of patience and want their purchase being processed faster.
How would you handle such a patron?
Lifeguard specific: You are on down guard doing homework but notice someone about to get in the pool without proper swim clothes. You walk up to them to inform them of the pool rules, but they get upset and say another lifeguard let them do it before jumping in anyway and ignoring your requests to exit the pool. You to just let them do it because they don’t want to budge and seem really angry.
DON'T
(As a staff, we need to enforce the same policies consistently. This particular policy is for member safety.)
At the start of your shift, one of friends from your dorm comes by and wants to play basketball. You know him, so you handed him a ball without scanning his ID. He left it in the gym when he took off, or so you assume. At close, you're missing one basketball but Fusion says all are there. Your supervisor asks the team working that night whether anyone remembers a checkout that did not get logged.
How would you inform the lead of this situation?
A friend comes to the front desk with someone visiting from out of town. The guest doesn't have any ID on them to verify they are over 18, but they look old enough. Do you let them through?
DON'T
(We are a no-minors facility. As with most of our policies, this is a safety issue. This is not something we can "bend" on, it must be enforced)
Lifeguard specific (need 2): a group of people come up and get on the (fake) diving board and start doing flips that look kind of dangerous. They argue with you that their teammate Elizabeth (one of the head life guards) said it was ok but they don’t have any proof and both Deedee and Elizabeth aren’t there. While you engage in that conversation another swimmer start struggling silently off to the side…
How would you (lifeguards) handle this situation?
It is 11 am on a Sunday before the start of Final’s week. Not much happening and not a lot of people in the gym. Someone walks in and the Rec Service Host swipes the patron’s card only to find them not have membership. On further investigation, it is revealed that the patron’s membership ended just the previous day. The patron says that they are not going to be here for the next couple of months because they are travelling home right after Finals. The patron asks if they can be let in for the day without purchasing a membership/ guest pass. Do we let that patron in?
DON'T
(In this case, we have a simple solution of quickly renewing their membership. It's important we enforce these access policies for the safety of our members and for equitable access to the facilities)
You are leaving your shift and see another rec employee coming in for their shift from a locked door. They signal to you to be let in and are wearing their uniform so clearly they are allowed to be here…should you let them in?
No! How would you inform the team member to enter the facility?