Sales
AT&T Fiber is Fiber to the node or Fiber to the Premise?
Fiber to the Premise.
What is the most months we can give as credit for any kind of issue?
3 month max
Who is allowed to report a device lost/stolen?
Any authenticated caller
Customer is eligible for the 55+ plan and has 2 lines but does not have internet available. What is the correct price that i should quote them?
$110 with AP/PB
What object did the founder of Pringles request to have their ashes be stored in?
A Pringles can
Your customer calls in to cancel a watch line, but you manage to convince them to add a line as well. What do i do next?
Change the watch line to a phone line and upgrade it.
My manager told me not to credit international charges for a customer, but I want to put in a case. What should I do?
A case will get denied in this scenario.Explain and sustain.
Customer needs the IMEI for proof of purchase. How can i assist them?
We can send them the invoice or receipt. We cannot provide it over the phone.
Customer has 3 lines on a grandfathered UYW plan. What is the rate plan increase to add a 4th line on Value 2.0?
$0. It is the same price.
What was used as currency in ancient Rome to pay soldiers leading to the word "salary"?
Salt
Customer recently ported a number in but got a message stating the port info is not correct. How do i assist?
Offer to correct the port. Do not re-do the port unless PAC confirms that the error cannot be fixed.
When does the BRE period start for a device that is being shipped to the customer?
For orders shipped to the customer (regardless of which channel shipped it), use the day after the ship date as the start of the buyer's remorse (BRE) period:
Customer asks what card is on file for autopay. How can we assist them?
We can provide the last 4 digits and the expiration of the card.
AIA order messed up and you have to re-do it as a new customer but the pricing does not reflect the same. Will the customer quailify for the same discounts?
Yes, as long as the last name and address match they will get the same discounts.
What did the British government briefly train to spy on enemy submarines during World War I??
Seagulls