Consumer Deposit
Business Deposit
Loan
Treasury Management/Merchant Services
Fraud Prevention
100

This account is designed for everyday spending and typically includes checks, debit card access, and electronic payments.

What is a checking account? 

100

This account helps businesses separate personal and company finances.

What is a business checking account?

100

This loan product is commonly used to purchase or refinance a primary residence.

What is a mortgage? 

100

This service allows businesses to scan and electronically deposit checks from their office.

What is Remote Deposit Capture?

100

This occurs when criminals attempt to trick individuals into revealing sensitive information through fake emails.

What is phishing?

200

This account generally earns a higher interest rate than a checking account, and is intended for funds not needed for daily transactions.

What is a savings account?

200

Businesses often use this service to safely deposit large amounts of cash without visiting the branch daily.

What is a night deposit?

200

Businesses often use this revolving line of credit to manage short-term cash flow needs.

What is a business line of credit?

200

Businesses use this solution to automate employee payroll through direct deposits.

What is ACH Origination?


200

This scam often involves convincing a victim to send money through gift cards, wire transfers, or cryptocurrency.

What is a social engineering scam?

300

This deposit product typically offers a fixed interest rate in exchange for keeping funds on deposit for a specified term.

What is a Certificate of Deposit (CD) / Time Deposit?

300

This account structure allows businesses to separate operating funds from reserve funds while maintaining access when needed.

What is a business savings account?

300

This loan allows homeowners to borrow against the value they've built in their home.  

What is a Home Equity Line of Credit (HELOC)?

300

This fraud mitigation service allows companies to review incoming checks before payment.

What is Positive Pay?

300

This fraud prevention best practice requires a second person to approve transactions before processing.

What is dual control?

400

Clients commonly use this account to earn competitive interest while maintaining liquidity

What is a High Yield Savings Account? 

400

This account may provide an earnings credit to offset service charges.

 What is an analyzed business checking account?

400

This product allows customers to make purchases now and pay over time.

What is a credit card? 

400

This treasury service helps businesses accept card and electronic payments from customers.

What are Merchant Services?

400

A common red flag is when a caller pressures a client to act immediately without verification.

What is urgency or pressure tactics?

500

This federal agency insures deposits at participating banks up to applicable limits.

What is the FDIC?

500

This customer has a personal checking account, savings account, a mortgage, and a business checking account with the bank. 

What is a sticky client? 

500

One key factor lenders evaluate in every credit request is the borrower's ability to repay this.

What is debt?

500

This service enables businesses to initiate electronic payments and collections through the ACH network.

What is ACH Services?

500

This business fraud scheme occurs when a criminal changes payment instructions by impersonating a known vendor.

What is Business Email Compromise (BEC)?

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