Disposition
"I don't have have the funds to go back to school."
Rebuttal given.
Failure_Financial
What part of your greeting is required to be read by the law.
QA disclosure / We are on a recorded line.
"I told you guys so many times, stop calling me. This is Fabian."
Failrue_DNC Request
This individual is a manager for admissions, non title IV, and QA.
Tina
What type of animal is a whale?
Mammal
"I was looking into UEI, but none of the programs interest me. I already have my Bachelors' in Science." Rebuttal given.
Failure_Attending Another Institution
You don't agree with a QA score?
Partner with your leader to get feedback to see if you can dispute.
What do you have to verify to DNC a "normal" call?
Name
This individual was born and raised in Tucson.
Daran
What field/career is the person who invented cotton candy in?
Dentist
"I already told the last person I only want EMT." Rebuttal.
Failure_POI Not Available
Five9 dialer comes in as USC inbound, but profile is UEI. What does your introduction sound like?
Thank you for calling USC, this is ____ speaking. How may I help you?
Caller wants to have the calls stop. Not irrate. What are your next steps?
Verify name, ask what changed, rebuttal, if call disconnects dispo as DNC, if transfer success
This individual is a certified Zumba instructor.
Karina
What movie did the name "Bruno" become famous in? Disney
Encanto
"This is not Luda. I don't know Luda. Please stop these calls."
Failure_Wrong Number
"I already spoke with someone 2 weeks ago. It was Jennifer from Gardena."
0.2 No Show
Let them know it shows the appointment was missed. Get them to admissions to reschedule.
Parent requests DNC for their child who is 12.
Failure_Mistaken Inquiry
This individual has experienced skydiving.
Sophia
What animal holds hands while sleeping to not drift apart in the water?
Otters
"You guys don't f***in' get it huh, I'ma have to go down to the school and shoot the motherf***er down." Disconnects
Failure_DNC Request
What do you need when building a profile?
Lead
Name
Phone#
Email
HS diploma
Zip Code
Campus
TCPA
Program
What are the two scenarios to DNC a call?
1. Verify name and requests to DNC
2. Profanity directed at us
This individual recently went to the Ariana Grande concert.
Nicole
Most expensive coffee?
Hailing from Indonesia, this widely famous luxury coffee consists of coffee cherries partially digested and pooped out by the Asian Palm Civet (a small, cat-like mammal).