Rando
Where do fruit flies usually spawn from?
Fruit and veg,
damp sink and drains
bins
wet mops, empty beer or wine bottles
What does MHHS stand for?
Market Wide Half Hourly Settlement
What is a fuel Mix?
A fuel mix, or fuel mix disclosure, is the combination of energy sources used to generate the electricity supplied to a specific area or by a particular company.
Finish the sentance " we don't sit..."
Comfortably
What tab do you find the rebill bag on?
Statements
What are the four life cycle stages of a fruit fly? (name them all)
Egg, Larvae, pupae and adult
Where are the few places you can check if an account has been migrated to market wide half hourly?
kraken (a blue banner), Ecoes (it will have a play symbol)
What is the definition of GSP?
Grid Supply point
What does rave stand for?
Respond
Actively Listen
Verify
End the call with a friendly goobye
What readings should you never change?
Cos and transfer readings
What Year did Heather Small release the hit song "search for the hero?" (bonus points for the band)
1995
Band - M people
What is the date in which all customers according to offgem have to be on MHHS by?
May 2027
What does Your GSP determine?
The price of your unit rates and standing charge
What are some ways we can actively listen?
Verbal Nods,
Repeating back to the customer,
Recapping
What are some of the reasons a bill can be held
Account has unbilled readings
First new tenancy charge is negative
Consumption covers non billable supply period
Unusually high charge
Unusually low charges
How many paranormal activity movies have there been? ( bonus points for the year the first film came out)
There have been 7, first one was in 2007
What are the two reasons MHHS was introduced?
- A growing proportion of intermittent renewable sources like wind and solar.
-Increasing demand from electric vehicles and electric heating.
What Are the four differrent types of energy generation?
Fossil Fuels
Nuclear
Biomass
Renewables
What are the 4 levels of Energy specialist?
- Foundation
- Pro
- Expert
- Guru
How do we bring up the AI funtion on ink using our keyboard?
Slash /
What is the definition of the word "dachshund"? (hint its not sausage dog)
The word "dachshund" translates to "badger dog" in German.
Can you name the 4 benifits of MHHS?
NET Zero and Grid Efficiency
Customer Insights
New tariffs
Supplier Efficiency
What does DNO stand for?
District Network Operator
What are the names of our two AI answering agents? and What is the golden question you ask If they have verified the customer?
Claire and David
What is your full name
How do you find out if an account is lost?
End date, supply tiles