Appointments All Around!
Customer canceled their appointment on the call no reschuldule is made
Appointment Cancelled
A customer calls in for service to a shower a we put in
Customer Care Transfer
A call was made you connected to voicemail and left a voicemail
VM - Left Message
We confirm the zip code is not in our service area
Out of Area
A customer called in to cancel/ reschedule and you're able to keep on the board for a new day or time
Appointment Reset - Rescheduled
Transfers to these departments require a warm transfer
Hint: There are 2
Rehash & Spanish lines
A call was made can you connected to voicemail but did not leave message
VM - Did not leave message
We confirm a customer has a mobile home
Mobile Home Issue
You speak with a customer with a scheduled appointment already
Already Set
You had an escalated situation and had to escalate the call to a supervisor
Transfer to Sup
Call just rang endlessly, didn’t connect to anything
No Answer
We confirm with the customer they do not have plumbing in place for their newly built home
Plumbing - New Build
A customer has a sold appointment within the past year
Current Customer - Sold
Before hitting "Initiate Transfer" what should you do to ensure the next rep will be adequately prepared for the call they'll recieve?
A call ended unexpectedly
Call disconnected
You are the 3rd person to try to overcome a Full bath remobel objection
Not Interested - Full Remodel
A customer has been quoted by us in the last year but did not buy
Already Demoed
When Transferring a call, what does the dialer make you do before sending the call to the line you dialed?
Disposition the call
You connect with someone but not the specific customer and leave a message with them to pass on
Left Message
You are the 3rd person to overcome a repair/part objections
Repair Only