Member Engagement
It is the first thing you should establish when speaking with patients
What is rapport?
SDOH stands for this
What is Social Determinants of Health?
Documentation should be completed as soon as possible after this occurs.
What is a patient interaction?
HIPAA protects this type of information.
What is protected health information (PHI)?
A common community resource that helps members access medical appointments.
What is transportation assistance?
The process of making multiple attempts to contact a member through calls, texts, or visits.
What is outreach?
Food insecurity, housing instability, and transportation barriers
What are Social Determinants of Health?
Completed falls in this section usually when an interaction is made
What is status?
Discussing member information in a public setting could be considered this.
What is a HIPAA violation?
Food pantries primarily address this need.
What is food insecurity?
This communication skill involves giving your full attention and repeating back key points.
What is active listening ?
This chronic disease is often associated with high blood sugar levels.
What is diabetes?
Recording information that was not observed or discussed is considered this.
What is inaccurate documentation?
Before discussing health information, you should verify this.
What is the patient's identity?
The outreach tool most members still prefer for direct communication.
What is a phone call?
A patient says, "I'm too busy right now and I have several providers "
What is a Rebuttal?
Missing appointments may negatively impact this aspect of member health management.
What is continuity of care?
When documenting outreach attempts, you should always include this information.
What is confirming pt identifiers/ what happened on the call ?
Only this person can sign for the pt if the pt cannot sign for themselves
What is Power of Attorney (POA) ?
Community partnerships help Outreach Specialists improve access to these.
What are resources and services?
The best way to improve member engagement over time.
What is building trust and being consistent?
A care team member who often helps coordinate services and develop care plans.
What is Care Specialist ?
Good documentation supports communication, continuity of care, and this important process.
Leaving member information visible on a shared computer could result in this.
What is a data breach?
This is the ultimate goal of outreach services.
What is improving member health outcomes?