Meanwhile in Teams...
This phrase is said by everyone when a teammate starts speaking but no one can hear them
What is "you're on mute"?
"Because when you placed the order, the part was 'Special Order'"
What is "Why hasn't my order shipped yet?"
The time of day call volume mysteriously triples
What is lunch time
When the phrase "When you have a chance..." is used
What is "I need this yesterday"
Service levels are dropping, six agents called out, and all sites are down.
What is "This is fine"
The message sent before someone asks for a favor that will take an hour
What is, "you got a sec?"
This phrase usually means the customer hasn't checked their email yet.
What is "Nobody told me that"
The thing that happens immediately after saying, "Today seems slow"
What is a volume spike
This company approved tool is used to reword total frustration into professionalism
What is Co-Pilot
When your shift ends and the queues are blowing up
What is "Aight, I'mma head out"
What someone says after being called on while multitasking in a meeting
What is "Sorry, can you repeat that?"
This phrase is used with a customer when we have no idea what we're doing
What is "Let me look into my resources"
This phrase is most commonly heard after a release has gone live
What is "Ordermatic is down"
The internal thought when a meeting is deemed unnecessary
What is "This could have been an email"
When you're 1 minute from the end of your meeting and someone says, "I have one quick question."
What is "Noooooooooo"
The Teams message that creates immediate anxiety
What is "Can I call you?"
The customer who begins with "I know it's not your fault, but..."
Who is someone who absolutely believes it's your fault?
This item mysteriously disappears from your calendar on busy days.
What is "lunchtime"
When the phrase "We're working through some challenges" is used
What is "Everything is a dumpster fire"
Schedules PTO six months in advance, just for a release to go live the same week
What is "Bad Luck Brian"
The emoji used when you have no idea what's happening but want to seem supportive
What is the thumbs-up?
Their order number/model number
What is "The information the customer will absolutely not have in front of them"
The mythical land where staffing is perfect, all systems work, call volume is steady, and nobody has escalated anything
What is Narnia
The sign that today's meeting will be 100% professional
What is "HR has joined the meeting"?
Supervisors smiling during a meeting while their Teams notifications hit double digits.
What is "Hide the Pain Harold"