Quality
We can leave a customer on hold for how long before checking back in
No more than 3 mins
Simba's meerkat friend
Timon
Whenever we do new applications or renewals
Our verification process is
Verify Full name, home and mailing address, DOB, last four of SSN. Bonus points if you said phone number!
The only Disney Princess who is not technically a princess by birth or marriage, but was made an honorary princess by Disney.
Mulan
We only use aztecs for these types of calls
Na and CA we do NOT use aztecs for MA calls
We would verify the best phone number for the call AND confirm the best number to keep on file even if it matches the one the customer gives us or offer to update it for then if it does not.
This was the first full-length animated feature film released by Disney in 1937
Snow White
When is it required to use the notes template
We use the notes template on every call
Question we are required to ask or customer on every call - related to if the call comes in as change, Password or application call
It is required to ask if they are calling to report a change, resume there application or start a new application depending on the call type
This Disney movie was originally called "Kingdom of the Sun."
Emperor's New Groove
Mary's favorite colors
Cotton candy pink and blue
The last thing we say when ending the call
Thank you for calling the family assistance administration
This 34-letter word was made famous by Mary Poppins and is described as something to say when you have nothing else to say.
Supercalifragilisticexpialidocious
These items are the only thing we add to the Valor elevation spreadsheet
Changes for DOB,SSN and Citizenship only we do not add name or any other changes