OKR Basics
OKR stands for Objectives and _____?
What are Key Results?
The Balanced Scorecard has this many perspectives.
What is four?
Manager, peers, direct reports, and self all give input in this model.
What is 360-Degree Feedback?
Keeping good employees instead of losing them is called this.
What is retention?
A team has no shared direction. Which model should the manager try first?
What are OKRs?
OKRs are usually set and reviewed on this time cycle.
What is quarterly?
Profit, revenue, and cost measures belong to this perspective.
What is the financial perspective?
Besides coworkers, these outsiders sometimes give 360 input.
Who are customers?
Unclear goals most directly hurt this business measure, which tracks output per employee.
What is productivity?
Leaders chase quarterly profit and ignore customers. Which model fits?
What is the Balanced Scorecard?
A key result must be this, meaning a number shows whether the team reached it.
What is measurable?
Order-fulfillment speed belongs to this perspective, which covers how the company runs its daily work.
What is the internal process perspective?
Using many raters lowers this bias, which appears when only one manager gives the review.
What is single-rater bias?
Ratings that seem arbitrary erode this between employees and managers.
What is trust?
A manager is surprised by a harsh review from her team. Which model would have warned her?
What is 360-Degree Feedback?
This type of goal is set just beyond what the team expects to reach.
What is a stretch goal?
Employee training hours belong to this perspective.
What is learning and growth?
360 feedback helps employees see these, which are strengths or weaknesses they cannot see in themselves.
What are blind spots?
Replacing a lost employee adds this kind of cost, such as recruiting and training.
What is replacement (turnover) cost?
A startup adopts OKRs, but staff fear missing stretch goals will hurt their ratings. Name one fix.
What is separating stretch goals from ratings and pay?
Companies make OKRs visible to everyone to improve this, so every team sees how its work connects.
What is alignment?
A company that tracks only profit risks this kind of focus, which the scorecard was built to prevent.
What is short-term focus?
Many companies collect 360 responses this way so peers feel safe being honest.
What is anonymously (confidentially)?
When high performers leave the company, the company loses this stock of skills and know-how.
What is institutional knowledge?
A bank hits its profit targets, but complaints and turnover rise. Name the model that exposes the gap and what leaders should add.
What is the Balanced Scorecard, adding customer and learning and growth measures?