Kitchen & Hygiene
What should you use to wash your hands before preparing food?
Soap and warm water.
What is a job title?
The name of a person's position or job.
When talking to a customer, what should you do to show you are listening?
Pay attention and do not interrupt.
If you do not understand your supervisor's directions, what should you do?
Ask the supervisor to explain the directions.
An item costs $8.45. The customer gives you $10. How much change?
$1.55
What should you do with long hair when preparing food?
Tie it back or cover it.
(HAIR NET)
What does professionalism mean?
Acting respectfully, responsibly, and appropriately at work.
Name one example of positive body language.
Eye contact, smiling, nodding, or an open posture.
What does it mean to follow directions?
Doing what you were asked to do in the correct way and order.
What is the first thing you should do when having a conflict with a coworker?
Listen to understand their side.
Raw chicken was left out for 3 hours. Should you cook it or throw it away?
Throw it away.
What does arriving at work on time show?
Punctuality and reliability.
What should you do first when answering a business phone call?
Greet the caller politely.
What should you look for in a job description?
Job duties, responsibilities, and qualifications.
An item costs $14.37. The customer gives you $20. How much change?
$5.63
Name two things that show good personal hygiene at work.
Showering, wearing clean clothes, keeping nails clean, or washing hands
If your manager tells you that your work has errors, what should you do?
Listen to the feedback and try to improve your work.
A customer is upset about their food. What should you do?
Listen, apologize, and offer a solution.
What should you look for when reading workplace instructions?
Important steps, order words like first/next/finally, deadlines, and safety information.
Name one good rule for solving a conflict at work.
Stay calm, listen, do not interrupt, or use “I” statements.
Why is it important to wash your hands when switching from one food to another?
It helps prevent cross-contamination and the spread of bacteria.
If you are going to be late for work, what should you do?
Tell your supervisor as soon as possible and explain the situation.
Why is good communication important at work?
It helps coworkers and customers understand each other and helps prevent mistakes
Why is it important to confirm instructions before starting a difficult task?
It helps prevent mistakes and makes sure you understand what is expected.
A customer pays $50 for an item that costs $23.78. How much change should they receive?
$26.22