Features
This product includes a feature for protection for all internet connected devices.
What is SecurityEdge
These are also known as mom and pop.
What are local providers?
This internet spec can be compared to driving.
What is internet speed?
The amount a customer pays each month for their comcast business servie.
What is a monthly recurring charge?
Main system that populates when a customer calls in with main account info and authentication.
What is Cafe?
This comcast feature gives you multiple access points thru out your property.
What is Wi fi Pro
This company advertises as FIOS for their network.
What is Verizon
Device that connects multiple devices to a network and directs traffic between them?
What is a router?
This type of pricing can be offered for a limited time period.
What is a promotional discount?
System used to create opportunites.
What is salesforce?
includes a feature that gives you back up internet in the event of a power outage.
What is Wireless Connect
This competitor is known for flexible month-to-month contracts and unlimited data for small businesses.
What is Spectrum/Charter
One thousand Mbps is equal to this speed measurement.
What is 1gbps
Customer say "its too expensive", Before offering a discount a rep should do this.
This system shows the status of an order/ticket.
What is workbench?
Allows the ability to answer calls from anywhere.
What is Find me/Follow me
This company provides fiber and is a major competitor in fiber network areas
What is ATT Fiber
IP address remains assigned to a business rather than changing periodically.
What is static IP?
An fee a customer may have to pay when starting new service/equipment.
What is a installation fee?
This has the answer to almost any question you might have.
Mysource
Eat drink sweat.
What is Public View
Tmobile has a similar selling tactic that includes promotions and price lock guarantee.
what is Bundled offers
This type of network has faster upload speeds than traditional coax .
What is HFC?
A rep should verify these 2 things before quoting a customer.
What are eligibility and available promotions?
Like a personal assistant/buddy during your calls
What is Cresta?