START / STOP SERVICE
What is succession
The program by which a customer pays the same amount each month, with review at 6 months, and settlement at 12 months.
What is Budget Billing?
The payment method by which a customer's bill, including final bill, will be automatically drafted from the indicated checking or savings account.
What is Automatic Payment Plan?
The PGL/NSG process you follow when a customer reports strange noises or hissing sounds coming from the meter but does not smell gas.
What is Service Work Referral?
What is Heating Cost Disclosure?
The completion method of a turn on order if a part of the contract application fails or is not performed.
What is Do Not Dispatch?
The program allowing building owners to have service automatically revert to them rather than being turned off between tenants.
What is Owner Agreement?
The status of an ach payment record that means it has been sent to the bank for processing and can no longer be cancelled.
What is Released?
The statement that must be read when a service order required a technician to visit the property for access to the meter and/or premise.
What is Dog Bite (Pet) and Safety Advisory?
What are: name exactly as it appears on the bill, 15-digit account number, and last four of SSN or Tax ID number.
The information we collect from a customer to assist with POSID Enrollment Verification during the Turn On process.
What are: Full Legal Name incl. MI, SSN, DoB, Primary ID (DL / SID / Other), Previous US Address?
The program by which MERC and MGU customers can choose an alternate payment date for their bill to better fit their finances.
What is Preferred Due Date (PDD)?
The OLE you reference when the customer has a credit balance and wants to be reimbursed.
What is Refund Check?
The minimum age of the person required to provide access to a meter or premise to complete a service order.
What is 18?
The items a customer needs to establish or reconnect to their My Account profile via any of our utility websites.
What are email address and password?
The OLE where you can locate tips to avoid starting service at the wrong address during a turn on order.
What is Avoid a Switched Customer Situation?
The program by which eligible PGL/NSG customers can defer their due date by 10 days to better fit their source of benefits income.
What is Preferred Payment Date (PPD)?
The payment method that allows the customer to pay by a credit / debit card and reflects immediately on the account as memo post.
What is Quick Pay?
The order status(es) that can be modified to update things such as access instructions or wanted date.
What is pending or in progress?
The business relationships that are entered as a customer type of person in Open-cIS.
What are Sole Proprietor and Partnership?
The reason to create a duplicate customer record when issuing a turn on order.
What is service with a different WEC utility?
The OLE that provides tools, tips, and probing questions to address a customer's concern over the accuracy of their utility bill.
What is High Bill Resolution?
The type of payment / credit on an account that cannot be refunded and must remain on the active account to cover future charges.
What is Energy Assistance?
The completion method when a tech visit is not required and the order will be closed in batch.
What is Auto Complete?
The items that can be used to verify a customer's identity before releasing confidential information.
What are: password, SSN, DL or SID, Phone Number or Account Number (if not already provided).