Resilience Imaging
Resilience Imaging's scheduling business hours run Monday through Friday during these hours.
7:30 to 5:30
Business hours: M-F 7:30-5:30.
For an extremity scan, you must specify the side of the body. This is how you'd write a right knee body part.
R KNEE
Body parts go in ALL CAPS, e.g. L SHOULDER, R KNEE.
This is step one of scheduling for an external clinic.
Review the order
Step 1 is Review order; step 2 is Call patient.
A note saying "Sending to Health Images Boulder" is this type of note.
A coordination call note
Coordination call = where the patient is being sent.
All Health Images orders go to this scheduling email address.
hipi@healthimages.com
And CC Jess on all orders.
These two weekdays have only 1 tech, so appointments cannot overlap.
Tuesday and Friday
Tuesdays and Fridays are 1 Tech ONLY days.
To reschedule an RMI appointment, select the patient and change this.
The start date and time
Select patient, then change the start date and time.
If the patient doesn't answer, save their contact under this name format.
"Maybe: Patient name"
Save contact as "Maybe: Patient name".
This type of note holds the condensed demos, such as "MVA, Atty, CM, Height Weight, C:No, M:No".
An internal note
Internal note with demos condensed.
To check whether a patient is scheduled at Health Images, log in to this system and open Dashboard then Scheduled.
The PAL system
Search by last name, first name, and date of birth.
An MRI or CT exam takes this many minutes on the schedule, while an X-ray takes 15.
30 minutes
Each exam time: MRI & CT 30 min, XRAY 15 min.
To see the open slots, go to View and then choose this view.
Provider view
Select View, then Provider view, to look at available slots.
After a missed call, you write a Scheduling call note with this text.
"lvm, sms sent"
Then update the Main tracker Notes section and the Slack thread.
After sending to an external clinic, you note it in this format, such as "5/27 sent to Axis (Premier)".
MM/DD sent to (external clinic)
Example: 5/27 sent to Health Images Cherry Creek (RMI).
Please DO NOT include this person on Health Images emails.
Cierra
Listed in the notes on the Health Images page.
Add this phrase, in ALL CAPS, to the notes so Resilience Imaging knows the patient belongs to us.
RMI PATIENT
This is how Resilience Imaging identifies the patient as ours.
Before adding a new patient, you should do this in case the patient already exists.
Search for the patient first
Search patient first, then add patient info in ALL CAPS.
In the screening sticky note, DOA stands for these three words.
Date Of Accident
Verify the Date & Type Of Accident in the demographic info.
When emailing the order, send only these pages of the product-generated order form, plus the order form itself.
Pages 1 and 2
Include the product-generated order form going forward.
Orders for OS Pueblo go to this email address, while OS Denver orders go to osmridenver@mmrholdingsinc.com.
tvidana@mmrholdingsinc.com
From the External Clinic Scheduling Steps page.
When a patient has multiple scans under the same modality, do this to the appointment instead of scheduling several.
"Grow" the appointment
Grow the appointment instead of scheduling multiple appointments.
These are the steps to cancel an RMI appointment after selecting the patient and scrolling to the bottom.
Actions, then Delete event, then "Yes, remove"
Select actions and the down arrow, delete event, and confirm.
For a patient going through car insurance, you gather these three items. (Name any of them to start.)
Claim/Policy number, car insurance company name, and the adjustor's name plus phone or email
Still attach the PFR (LOP) even without an attorney representing.
The email template asks you to list these five details about the patient. (Name at least three.)
Scans, Height, Weight, Claustro, and Metals/Implants
Also: patient name, location, and ask for appointment details once scheduled.
Jeff's email should only be CC'd on this type of order. (Bonus: as of 07/31/2026, these scans are no longer being done.)
A brain DTI order
No DTI scans as of 07/31/2026.