A
Who is the agenda card for?
The agenda card is for the CUSTOMER
Who should be talking more during the call?
The customer
When is the ideal time to get work started/done?
The ideal time is TODAY
What step is Execute in the Service System?
Step 5
A confused mind says ?
Going over the agenda card with a customer is a part of this step
Greet
How many steps are in the Service System process?
6 steps
A clear mind says ?
A clear mind says YES
Asking great questions is a part of the EXPLORE step
What are the 2 forms of the prepare step?
The 2 forms of the prepare step are MENTAL and PHYSICAL
When should the Roman Shield Plan be offered?
The Roman Shield Plan should be offered on EVERY CALL
When talking about the home assessment, you should use "__ ____ ___" instead of "I want to"
When talking about the home assessment, you should use "I'M GOING TO" instead of "I want to"
How many 'hats' does a technician wear?
4
Perception = ?
Reality
Finish the sentence: Sales are not__in the greet step, but they can be__
Sales are not MADE in the greet step, but they can be LOST
What should you encourage your customer to do on every call?
You should encourage your customer to leave a 5 STAR REVIEW
You should listen to ____, not to answer
You should listen to UNDERSTAND, not to answer
What 'hats' does a technician wear?
Consultant, technician, safety expert, revenue producer
What are the 3 E's of trust?
Empathy, expertise, expectations
DAILY DOUBLE!!!:
What are the 4 phases of the present step?
The 4 phases of the present step are Link it, Say it, Spin it, Zip it