Help Desk
This is the first thing to try if your computer is functioning incorrectly.
What is a computer reboot?
To update your provider and specialty information when working in another department, click on this at the top of the screen, expand this section, and update the specified dropdowns.
What is clicking on “@ Hutchinson Clinic,” expanding the current details section, and updating the “Entering For,” “Supervised By,” and “Specialty” dropdowns?
Before releasing patient records, this federal law must be followed to protect patient privacy.
What is HIPAA (Health Insurance Portability & Accountability Act?
To ensure accurate indexing, this identifier must be clearly written on every page before scanning.
What is the patient's MRN?
This should never be shared with anyone, not even a friend.
What is your password?
This is the length of time between password changes.
What is 90 days?
This individual is the only one authorized to invalidate a note in the system.
Who is the provider who owns the note?
A patient must sign this type of form in order to have their records transferred or sent to another doctor, facility, or themselves.
What is a Records Release Form? It is required to have a release form filled out and signed by the patient, biological parent or legal guardian to have records transferred or sent to another doctor, facility, or themselves.
This should be done first before calling scanning when looking for papers.
What is look in your area?
If an email claims to be from your bank but has spelling mistakes, its probably this.
What is a scam or Phishing Email
These are the criteria for passwords at the Hutchinson Clinic.
What are 12 characters or more; including 1 capital, 1 number, 1 special character, does not contain your username, and is not any of your last 5 passwords?
You can change your print template in this location.
What is the Print Dialogue box under the Document Dropdown?
All Durable Power of Attorney's are effective immediately.
What is false?
This patient information must be on every document that is sent to scanning.
What are 3 Identifiers: Name, MRN, and DOB?
By typing this word in the subject line, information is encoded for safe information travel through the internet to the intended receiver.
What is encrypt?
This identifier helps us to locate a printer or scanner and should be included on a helpdesk ticket if the troubled device is a printer or a scanner.
What is a BII number?
To update a patient’s Rx Benefit Plan and show what meds their insurance covers, you need to click this icon in the patient profile, then select this link, followed by clicking this button
What is the patient profile “i” icon, the Rx Benefit Plan link, and then the Check Eligibility button?
This form gives you authority ONLY to verbally communicate with Hutch Clinic providers and staff.
What is an SCR form? Special Communication Request.
Papers are picked up from each dept. during the mail run (or imported from him@hutchclinic.com), then sorted, scanned, and indexed.
What is the process for adding documents to the EMR?
The purpose of this access control system (key cards, badges, etc.) in a healthcare facility is to do this.
What is to prevent unauthorized individuals from entering restricted areas?
These are the two methods to submit a ticket to the helpdesk.
What is the Help Desk shortcut on the desk top or clicking the link on the IT page in HC News. Remember not to include PHI in the tickets.
Here a user can find EMR How-to documents, forms, and other important EMR information.
What is HC EMR Learning Central?
This timeframe is generally required under HIPAA for fulfilling a patient's request for records.
What is 30 days?
This is the number of pages Scanned in 2025.
What is 1,240,947?
This makes your accounts safer by requiring a code sent to your phone or app.
What is two-factor authentication (2FA)?