Starbucks Basics
Starbucks operates approximately how many stores globally?
What is 41,000?
Name one operational issue Starbucks has faced.
What is a complex menu?
What is slow service?
What is operational inefficiency?
How formal is Starbucks’ structure?
What is very formalized?
Starbucks originally opened in what year?
What is 1971?
What major labor-related challenge has Starbucks experienced?
What is unionization?
What are labor tensions?
What are employee relations issues?
Does Starbucks’ structure prioritize efficiency or flexibility?
What is efficiency?
What is exploitation?
What is standardization?
What is coordination/control focus?
Starbucks originally sold what product?
What is coffee beans?
What gap has been growing in Starbucks’ business?
What is the gap between its premium brand and actual execution?
What is inconsistency in customer experience?
What is failure to deliver premium experience?
What is one risk of increased centralization at Starbucks?
What is reduced flexibility?
What is less local responsiveness?
What is slower adaptation to local markets?
What is loss of local decision-making?