BBY History
Who is our current CEO?
Corie Barry
BBYCC
Best Buy Credit Card
What is Ashley & Corkers job title?
Experience Supervisor
What 2 monthly protection plans is included in Total Tech?
Best Buy Protection
Apple Care
What % of rewards will a customer receive on their first purchase if they choose standard credit?
10% back in rewards
What year was Best Buy founded?
1966
SDR
Sales Development Room
What year did Maura start with Best Buy?
2011
What is the discount for Total Tech members on services that are NOT included with the membership?
20%
What are 3 different ways a customer can make a payment on their credit card account?
Instore
Online
Mail in
Over the phone
What year did Geek Squad become part of Best Buy?
2002
CPH
Customer Purchase History
Project Team
How does a customer get in touch with the concierge team?
Call 1-888-BESTBUY from the phone number on their TT account
If a customer gets declined for a Best Buy Credit Card what should we do next?
Offer Progressive Leasing
What was the original name of Best Buy?
Sound of Music
SSK
Solution Side Kick
What stores has Ed worked in?
Scranton, Stroudsburg, & Wilkes Barre
What was the pilot name for Total Tech?
Best Buy Beta
Can a customer get both financing AND rewards on their purchase when using the Best Buy credit card?
No, they must choose either rewards (standard credit) or financing (if they qualify)
What are the names of the founder(s) of Best Buy?
Richard Schulze (& James Wheeler)
IDIL
Interactive Display Issue Log
What was Chuck's favorite sport as a kid?
Soccer
Who was the very first Total Tech customer in the company?
Maura Ryczak
What are 4 of the 6 current financing promotions being offered?
12 months storewide $299
18 months appliance purchases totaling $599
18 months on Yardbird $999
24 months on exercise equipment $799
24 months on unlocked phones $649