Questions
Can we ask about Households when the insurance is CareSource?
No
What are the requirements for scheduling a virtual video call?
1. Do you have a lpatop, tablet or smartphone with a camera or microphone?
2. Do you have access to reliable internet?
3. Would you like us to provide the link via test or email?
What is Ask-Dash used for?
Ask Dash has been added to the slack page for MEC's when they have a question it is not used for workflows.
What is: Member gives street address only.
MEC continues to verify with City, State & Zip code.
What are the steps you complete prior to asking for a workflow.
Clear cache for all times, restart computer if this doesn't fix the issue, send a screenshot of the issue you are having and request a workflow.
What is Yield?
Yield is the amount of calls we take per productive hour and if we are turning those calls into productive apponitments that stick.
What do we do when the member states, can you call me back.
As call backs are not allowed you would use a persuasion statement creating the urgency, offer times and dates, with a close.
What are the steps for verifying the member's address.
1. I have your address as?
2. Do you live in an apt. or home.
What is the number to attendance line.
469-324-1121.
What is conformance.
Conformance is our daily log in when scheduled to work.