Check In
At what time is a patient considered late and a message must be sent to the provider/nurse?
What is 6 minutes?
What insurance types will have RHC/CAH at the end?
Medicare, Medicaid, some Medicare Advantage/ Supplement Plans.
Name 5 reasons a patient would need to be triaged.
What appointment types require a CASE to be attached?
OB, VA, Work Comp
Which actor appeared in both The Lord of the Rings series and the Pirates of the Carribean series?
Who is Orlando Bloom?
When do you scan DL and insurance cards?
Anytime the patient is in person with a updated DL or a different insurance plan.
When SHOULD co-pays be collected?
New Patient, est visits, tele apts, WIC.
What steps are taken when a patient is calling back for a nurse and the task shows the nurse attempted to call patient the same day?
Attempt to CALL the nurse 1x - send a teams msg - Update task and tell patient the nurse will be reaching out.
Can a patient that is not established be scheduled for a Sports PE?
ONLY if they make an est care apt.
What is the largest organ of the human body?
What is the skin?
What is the format for the bottom line of the consent to treat form?
"Sally Joe SELF 3:42 JA "
" Billy Bob MOC 9:23 JA"
A patients insurance comes up " coverage unknown" What do you do?
Advise patient that we can NOT confirm coverage and unless they are able to confirm ACTIVE benefits we have to charge SP.
What steps do you take when a patient calls asking for a rx refill?
Ask if the patient has called their pharmacy, If yes and no refill was available send a task to the patients nurse with the rx and to what pharmacy.
Who does DOT PE?
Sara Stoit, Colorado Center for Life, BV providers
Figaro and Cleo are the pets in what Disney film.
What is Pinocchio?
When should copays NOT be collected?
Nurse visits, Annual Wellness (MAWV/CPX/WCC), OB visits, Workers’ Compensation (WC) visits, VA visits, Pre- and post-operative visits.
A patient comes with updated insurance, what steps do you take to get it updated in Aprima?
Open the patients "Account tab" " Select the account. Create NEW POLICY PERIOD" Scan in INS cards and download benefits to verify coverage and copays.
How do you know when you are able to talk to someone on behalf of the patient?
Verbal consent form/ Updated HIPAA in contacts tab
What is overflow able to see patients for?
Anything that would be a est 30; med refill, referrals, injury's, Sports PE, Pre/Post OPs, Work Comp, ER F/u, SDS, review results.
Name 4 of the 7 wonders of the world
Christ Statue, Pyramids of Giza, Taj Mahal, Coliseum, Niagra Falls, The great wall of China, Chichen Itza
What appointments require paperwork?
MAWE, WCC, Sports PE, New Patient, New OB, DOT PE
When will the insurance subscriber and responsible party be different?
- Medicaid plans are always under the patient
- >18 Parent/ guardian will be responsible party
- If the patient is not the insurance subscriber.
What steps do you take with a upset/aggravated patient on the phone?
Attempt to de-escalate, if unable ask another coworker to talk with patient. If unable to de-escalate get leadership to discuss with patient in the moment if able.
When can you double book or change an apt from whats on the providers template?
Provider/ nurse approval, Leadership approval
What is a commercial for other Movies called?
What is Advert?