I-STATEMENTS
This type of statement reduces blame and focuses on your own feelings.
What is an I-Statement?
Listening without interrupting.
What is active listening?
"You never listen to me!"
What is "I feel ignored when I don't feel heard because my thoughts are important to me"?
Communication that is respectful, direct, and honest.
What is assertive communication?
Your friend keeps checking their phone while you're talking.
Give an example of an I-Statement.
"I feel frustrated when chores are left undone because I feel overwhelmed."
What is an example of an I-Statement?
Repeating back what someone says in your own words.
What is reflecting or paraphrasing?
"You always make me angry."
What is "I feel angry when certain comments are made because I feel disrespected"?
Communication that attacks or blames others.
What is aggressive communication?
Your roommate leaves dishes in the sink.
Give an example of an I-Statement.
This feeling word could replace "mad" in an I-Statement.
What is frustrated, hurt, disappointed, or irritated?
This nonverbal skill shows attention during a conversation.
What is eye contact?
"You're so selfish."
What is "I feel hurt when my needs are overlooked because I would like more consideration"?
Communication that avoids expressing needs or feelings.
What is passive communication?
Your coworker says, "Nobody appreciates my work."
How would you respond using active listening?
The four parts of a complete I-Statement.
What are "I feel... when... because... I need..."?
Active listening helps reduce this common communication barrier.
What is misunderstanding?
"You don't care about me."
What is "I feel lonely when we don't spend time together because connection is important to me"?
Both I-Statements and Active Listening help improve this.
What are relationships?
A family member says, "You never call me."
What is an active listening response?
The primary goal of using an I-Statement.
What is expressing feelings without blaming others?
"What I'm hearing is that you're feeling stressed at work."
What is a reflection statement?
"Stop interrupting me."
What is "I feel frustrated when I'm interrupted because I'd like to finish my thoughts"?
The most important communication skill according to many relationship experts.
What is listening?
Create both an I-Statement and an active listening response for a conflict situation.
Group challenge!