Smoke Detectors
How do we get reported of a smoke detector going off in a unit?
Dispatch receives the smoke alarm and dispatches us to the unit.
What is the initial responsibility when dispatched to a fire alarm?
Determine if an actual emergency exists.
What do we utilize Resident Life for?
Signs of quality of life declining. Family can get involved and plans for the resident can be made.
Who can request a Welfare Check?
Anyone.
Family, friends, Medical teams, Emerson Staff members. Anyone.
Where can we find emergency contacts?
Service Max, unity, and home page resident reports.
Besides safety, what is the primary concern at an active smoke alarm in a unit?
Door leading to the hallway remaining closed. Leaving that door open will get smoke in the hallway and the building could be set off.
Are SES allowed to reset or silence a fire alarm?
Silence alarm.
Who can we call for bodily fluid clean up?
Bio Hazard Clean up from house keeping.
You do a welfare check and they do not require assistance. How is that documented?
Welfare check, non medical.
When should we call a resident's emergency contact?
Transport of resident or in the best interest cases.
When in a unit for a smoke alarm from a cooking incident, how can SES assist the resident and reset the device?
Help ventilate the area by opening windows and turning on fans.
If a building has to be taken offline for maintenance or impairment, what is SES preforming once an hour?
Fire Watch
In the case of somebody in a hoarding or unsanitary environment, what resource could we get involved?
Resident Life
You are dispatched to a door that has not been opened during latches. You knock on the door and there is no answer. What is the next step?`
Have dispatch call the resident.
Can a resident have more than 1 emergency contact?
Yes.
Where do smoke alarms appear in dispatch?
What does AHJ mean?
Authority Having Jurisdiction
If a fire alarm system is not functioning properly, what resource could we call?
The contracted fire alarm company. TBD
Fire Department for last resort.
Dispatch calls the resident and there is no answer. You make entry into unit and find a resident who looks like this ----->
What are your next steps?
Call for a Kit if necessary and begin assessment.
As a resident is being evaluated by SES they say they do not want their emergency contact called after being asked multiple times.
Don't call their emergency contact and document resident refused to allow you to.
Fire Events.
If the wet system goes off while on shift and there is no emergency, what are the most important things to consider?
Shutting off and isolating the damage.
Who do we contact for elevator outages?
Otis
Dispatch calls the resident and there is no answer. You make entry into unit and find a resident on the floor of their bathroom who appears to have passed "a while ago". What do you do?
Check for a pulse, non felt, tell dispatch you have a Code Orange (Or whatever we decide to call it).
Dispatch will have 911 respond.
What if an emergency contact does not answer your first call?
attempt to call back at least every hour.