To NX or not to NX?
In NX for a gift card overage after selecting Invoice, you enter this number in the Invoice# field.
What is the booking and folio?
This is the type of case you would create for a gift card refund if there were additional information needed form the guest.
What is INQU? (Inquiry)
This is the cost for the Carnival Hub App.
What is zero? (free)
A guest used a gift card for a pre-purchased airport transfer and is now due a refund. This is the field within the "iCare find CCL gift cards" area would you use to locate the transaction.
What is presales order number?
True or False: Safety briefings are optional for guests.
What is false?
This payment type indicates a gift card refund has been issued.
What is GCR (Gift Card Refund)?
A guest is disputing a $5.00 charge and they used only a gift card as payment for the Sail & Sign. This is the method to refund the guest.
What is follow refund process and task to GCsupervisor to issue the refund?
True or False: Guests can access their Sail & Sign statement after the cruise ends.
What is False?
A guest used a gift card for a pre-purchased CHEERS! package and is now due a refund. This is the field within the "iCare find CCL gift cards" area would you use to locate the transaction.
What is Funshops order number?
This is included with every life vest.
What is a whistle and a light?
This payment type indicates a gift card payment has been made.
What is GCP?
This is where guests can check their gift card balance.
This is the maximum number of people allowed in a group chat within the Carnival Hub app chat plan.
What is 50?
A guest used a gift card for their S&S account is now due a refund for an overage this is the field(s) within the "iCare find CCL gift cards" area would you use to locate the transaction.
What is booking and folio?
This is the format most of our current safety briefings follow.
What is self-mustering?
If the refund amount shown does not match the refund amount on the Sail & Sign, these two things are used to determine whether the remaining balance was sent another way.
What is the booking and authorization/account number?
This is the email address that the gift card overage for the Sail & Sign would be sent to.
What is the one entered during online check in?
This feature allows guests to message friends onboard for about $5.
What is the chat plan?
In the Resolution Details section while creating a gift card case this is the information you will enter.
What is nothing?
This will happen if a guest does not complete the safetey drill.
What is their S&S card will be cut off?
The comments show "T/A Need Pax Address" and the payment type is GCR. This is how you would handle this issue.
What is create a new icare gift card case to request a new gift card?
This is the email address that the gift card refund will go to if it was a pre-purchased shore excursion.
What is the e-mail address listed in the ShoreExAdmin application?
This section shows daily cruise activities and allows guests to “heart” events.
What is What's Happening?
You are finishing a gift card case and need to avoid creating an error. Do not select this option.
What is wrap up?
This is where you can find the muster station map.
What is on your cabin door?