Teamworl
Volunteering for a beach clean-up day
Respect Our Neighbors
Cleaning up a spill in the hallway as soon as it happens.
Safety
"Pebble Beach Floral & Event Design, this is Claire"
Telephone Etiquette
The year of the first US Open hosted at Pebble Beach.
1972
The Floral Department at Pebble Beach started in this decade.
1980s
Writing your coworker a Bravo for going above and beyond to help a guest
Enriched Employees
Greeting coworkers in the green mile.
Pleasantries
Eye contact, smile, greet.
Basic Rule 15-10-5
The golf simulator brand that will be featured in the new upper level of Sticks.
GOLFZON
The 18th Lawn, the Old 5th Tee, Peppoli Lawn
Clocking in on time for your shift and taking a lunch before your 5th hour
Accountability
Addressing a client by name once more before hanging up the phone.
Name Recognition
Prepping a few napkin fold options to show the client when they arrive onsite.
Anticipatory Service
The name of the private dining room at The Tap Room.
The Chmapion's Room
The numbers of our four storage units at Russell Service Center.
2014, 2018, 2026, 2030
Informing your coworkers of what has already been accomplished for the day and what still needs to be done.
Open Communication
Ensuring all linens are fluffed perfectly before leaving an event set up.
Attention to Detail
Walking a guest to Peppoli for their dinner reservation.
Directions
This famous golfer redesigned The Hay in 2021.
Tiger Woods
The height of the Christmas Tree at the Terrace Lounge.
17ft
Upselling to a client over the phone who is ordering a birthday arrangement by suggesting an accompanying bottle of champagne.
Maximize Financial Performance
Reading the manual of the rental scissor lift to try to get it to charge for a Beach Club ceiling installation.
Solving Problems
Answering accurately when a guest asks when Spanish Bay Golf Course is opening.
Resort Knowledge
The only location at Pebble Beach Resorts with a Forbes 5-Star rating.
The Spa at Pebble Beach
The location of the fire extinguisher in the Floral shop.
Next to the door/phone.