WHO YOU GONNA CALL
Member comes in having a locked account and says they have no knowledge of what could have caused it. After asking further questions you find out they started a new job and deposited a check that look suspicious.
FI- they're going to have questions about the money that went into the account
What is your daily cash drawer limit?
Top drawer 3000
bottom drawer (if offline) 5600
Where can we find the current interest rate of a members HELOC?
In the tree under loan ID
The member received a knockoff Gucci bag when the description claimed it was authentic.
What is a merchant issue?
Who's leaving us on Oct 2nd
Mel <3
What is the difference between NCUA and FDIC
National Credit Union Association- coverage for Credit unions up to 250k per social
Federal Deposit Insurance Corporation- coverage for Banks up to 250k per social
What is the difference between fixed and variable lines?
Fixed line is talking about interest rate that does not change with the prime rate as it fluctuates, it also is for a specific amount of at least $5k and the monthly payment goes towards principal and interest.
Variable is when the line is set to move with the prime rate and can change at any time. Members can draw at any time and monthly payments made will be of interest only. To pay on principal they must pay more than the min monthly payment.
The member is stating they tried to do a withdrawal at the ATM and never received the cash but see’s the transaction in their online banking.What is an ATM issue/malfunction?
What is an ATM issue/malfunction?
When did we become Numerica
2000
When do you quote APY and APR
APY- when quoting interest rates (it should be the first one said)
APR- when quoting loan rates
For bonus points: How do you quote rates? Please state both
How long is credit good for a HELOC application?
120 days
A member came in saying they realized the charge they marked as fraud was in fact something they had authorized.
What is submit an MRM session to withdrawal the dispute?
When can we talk about home loans and HELOCs
When you have your NMLS
How do you quote a HELOC rate?
You don't unless you have a NMLS
A member came in to report they lost their card and they don’t recognize a transaction that is currently pending.
What is an unauthorized issue?
Who is the boys
Jhovanna's dogs
What is the SDB combo?
I don't know, we open it in dual
A member came in stating they made a hotel reservation that was supposed to have a jacuzzi tub, but when they arrived it only had a shower.
What is a merchant issue?
Who is Luna
Sharlee's cat