Mission Statement
The year when the mission statement of VBIS was first approved, marking the beginning of its journey to support brain injury survivors
What is 1983?
In this role, the individual manages all access to VBIS services in conversation with the Executive Director.
Who is the case manager?
This term, as defined in VBIS's policy 1.4, includes information that can directly identify a client, volunteer, or employee, such as name, date of birth, and medical information.
What is personal information?
This is required from all individuals, including staff, clients, and volunteers, to maintain safety on site.
What is reporting to the front desk and providing their name to the receptionist?
Any inappropriate conduct or comments by a person towards another that the person knew or ought to have known would cause humiliation or intimidation but excludes any reasonable action taken by the Society relating to the management and direction of any person on site.
What is the definition of bullying and harassment at VBIS?
This type of support, along with personalized group advocacy and education, is provided by VBIS to brain injury survivors and their families as stated in the mission statement.
What is housing assistance?
The main aim of a VBIS case manager in their work with clients.
What is to reduce the client's risk of social isolation and help them build social competences and interpersonal skills?
This act, along with relevant Federal privacy and confidentiality laws, is adhered to by VBIS as part of its policy 1.4 to ensure the protection of privacy and confidentiality.
What is the provincial Freedom of Information and Protection of Privacy Act (FOIPPA)
This type of behavior, if exhibited by clients within VBIS operations and facilities, triggers specific management procedures as outlined in policy 1.5.
What is disruptive, aggressive, violent, dangerous behavior, and/or intoxication?
This type of bullying is done through electronic communications like email, text messaging, and social networking sites.
What is cyber-bullying?
This activity, aimed at raising public consciousness about the challenges faced by brain injury survivors, is a significant part of VBIS's mission.
What is promoting community awareness of brain injury?
This type of service is not a part of VBIS case management, although emotional support is provided.
What are counselling and befriending services?
Under policy 1.4, VBIS recognizes the rights of these individuals, including clients and staff, to the protection of privacy and confidentiality.
Who are internal stakeholders?
This person or group at VBIS assesses the suitability of individuals for various programs with different levels of staff support.
Who is the Executive Director?
According to VBIS policy 1.6, these acts do not constitute bullying.
What are expressing differences of opinion, work instruction, supervision or feedback, and performance management?
VBIS revisits this important organizational statement periodically to ensure its relevance and effectiveness, as mentioned in the policy procedure.
What is the mission statement?
If a VBIS client has not seen their case manager for this period, they will meet with a member of the inreach team.
What is over six months?
This policy number in the Victoria Brain Injury Society's HR Manual outlines the organization's commitment to safeguarding personal information of its internal stakeholders.
What is policy 1.4?
What kind of environment does VBIS emphasize the commitment to provide for its staff, clients, and volunteers.
What is a safe working space?
Under VBIS policy, harassment includes any conduct, comment, gesture, or contact of a discriminatory nature based on these grounds.
What are race, national or ethnic origin, colour, religion, age, gender, sexual orientation, marital or family status, or disability?
This individual or group is responsible for advising staff of any updates to VBIS's mission statement, ensuring everyone is aligned with the organization's goals.
Who is the Executive Director?
This is required for a VBIS client to change their case manager.
What is the agreement of the current case manager or the Executive Director?
Alongside adhering to FOIPPA, VBIS policy 1.4 also follows guidelines provided by this funder, which emphasizes the importance of privacy and confidentiality.
Who is Island Health?
This person or group at VBIS assesses the suitability of individuals for various programs with different levels of staff support.
Who are the case managers?
VBIS staff are encouraged to use this model for discussions to resolve disputes or complaints of alleged harassment or discrimination.
What is the ADESC model (Acknowledging, Describe, Express, Specify, Consequence)?