Work Comp
GGF History
Call Center
Client Journey
Staff
100

This type of medical examination is jointly selected by both parties in a workers’ compensation case

Agreed Medical Examination (AME)

100

The year GGF was founded

1956

100

This employee leads the firm’s call center team

William

100

This team member handles workers’ compensation intro calls for the firm

The assigned Client Success Expert (CSE)

100

These are the six partners of the firm

Allan, Russell, Ben, Ali, Anton, Jill

200

These fees are awarded in California workers’ compensation cases to compensate an injured worker’s attorney for representation during this process

Depo fees (reasonable attorney fees awarded to an injured worker’s attorney in California for representing them during the deposition)

200

This was the IT service provider used by the firm prior to FTI Tech Services

Anchor Point (AP)

200

This employee receives transfers from Call Center when a defense attorney’s office calls to schedule a deposition  

Fany

200

This is the goal timeframe for a CSE to return a client voicemail  

72 hours

200

This employee serves as the receptionist at the Santa Maria office  

Vanessa

300

This company is used for subpoenaing records

Gemini

300

This is the year Ben started working for the firm

2002

300

This employee receives Call Center transfers related to marketing  

Kate

300

These are the firm’s offices where clients can schedule in-person appointments  

Santa Maria, Santa Barbara, Oxnard, Bakersfield, and Visalia

300

This employee is known for refusing to eat American butter

James

400

This is when a Medicare Set-Aside (MSA) is required in a workers’ compensation case

When a client is Medicare eligible  

400

This is the year Allan Ghitterman began practicing law  

1956

400

These are the members of the Call Center team

Eleazar (Eli), Ellie, Keaziah, Leistyn, Steven, Vanessa, and William. 

400

This is one type of doctor’s report that the firm does not release directly to the client  

A psych report

400

This non-partner employee was the first to start working at the firm

Anna

500

This California Labor Code section establishes the policy that workers with asbestosis should not experience delayed benefits  

4401

500

This was the firm’s first case management software system

Tritek

500

In Litify, this term refers to a standardized note documenting the most recent update call center is permitted to give the client

Client Call In Note (CCIN)

500

This team member gathers information from new clients before transferring them to their legal team

Leistyn

500

This is the playful alter ego associated with Jill

Jill Martini

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