Return with Packaging
This is the go-to return Macro when a guest still has the original packaging.
What is Return/Exchange – Has Packaging?
After pickup is completed, which team initiates the refund?
Who is CX?
To provide bundle pricing for guests, you should consult this tool.
What is the Bundle/Unbundle GPT via Chat GPT?
When a guest brings an online purchase in-store, you initiate the return through this backend system.
What is Shopify Narvar (Backend)?
When returning an item purchased in-store, you use this system.
What is Shopify POS?
Guests can use this platform to initiate their return and generate return labels when packaging is available.
What is Narvar?
After scheduling a donation pickup, you must record the return details in this sheet.
What is the Manual Returns Sheet (Narvar CX-Initiated Returns tab)?
When a guest wants to return a Headboard Cushion from their purchase of a Classic Bed + HB + HBC, you should use this specific tab in the Manual Returns Sheet.
What is the In-Store Returns tab?
A guest came in to return a Sheet Set he purchased a few weeks ago. Once the return is processed, where in the basement should the Sheet Set be brought?
What is the store’s designated return bin? (Basement return Bin)
To ensure the item isn’t automatically restocked in Shopify POS, you must toggle this option off.
What is “restock at this location
If the guest no longer has packaging, you should offer this alternative option.
What is scheduling a donation pick up? Or LoadUp pickup?
A guest has a mattress they want to return after completing the full 100-day trial and is not satisfied. How would you initiate this return?
What is Return – Opened/Overmax (Signature Bed +HB, Essential HB, 9x12 Rugs)/Mattress?
A Canadian guest comes in on vacation and tells you he wants to return a Beam Side Table. What system would you use to generate a return label?
What is pass off via the Retail-CX slack channel?
If the returned item is not sellable, store management can add it to this monthly
event.
What is the store raffle?
Sam purchased an Essential Bed in-store. After receiving it, he decides it’s not the perfect fit and comes back to the store to start a return. What is the first step?
What is initiating a Narvar return?
A guest comes in with a Floating Side Table he purchased online, and is looking to return in-store. What are next steps to return and refund this guest in the moment?
What is initiate a Narvar return, and “receive by retailer”?