XM 6th gen
What is the price for a Table Unlimited line?
$20 per month
What tools does HeroAssist bring to the table?
Checklist, Transcription, Real time support and Guided workflow hints!
StreamSaver™ lets members bundle and save over __% on streaming apps.
25%
What are XM's current TIPs — Plus Up deals (Existing lines upgrades)?
-$600 credit trade-in value towards a new Samsung
-$200 credit trade-in value towards a new Apple, Google, or Motorola
"I'll be back!"
Terminator
What are some of the new features INCLUDED in the Mobile Plus plan?
-XMC (Xfinity Mobile Care).
-Mobile Plus customers data isn’t deprioritized or slowed.
-50 GB mobile hotspot usage at 5G speeds.
-Upgrade anytime (previously shown as Elite Upgrade)
-Xfinity Call Guard
-Advanced Security on the go
HeroAssist is NOT_______.
Secretly judging you! It is designed to boost sales and be a SME when needed!
How much is the All-in Tablet & Watch Plan?
$35 per month for up to 10 watches or tablets
If a customer’s combined tablet and smartwatch monthly cost is more than $35, they will get an All-in Tablet & Watch Plan credit automatically applied to their bill. This discount can apply to up to 10 tablet and/or smartwatch lines on the account.
What are XM's current TIPs deals for NEW LINES?
-TIPs — Up to $1,699.99 off Motorola moto razr fold — 2026
-TIPs: Up to $1000 off Samsung
-TIPs: Up to $830 off select Apple, Google, Motorola
"If you build it, he will come."
Ray, Field Of Dreams
What is INCLUDED with the Smartwatch Data Plan?
$10 per month Smartwatch Data Plan includes 5 GB talk and text.
What do the Yellow Guided workflow pop ups remind you to do?
Sales opportunities and Behavior hints. Try to complete these as you can!
What is included with NOW StreamSaver 3 app bundle for $30?
NOW TV (over 270 live tv channels, Peacock Premium and customer's choice of two more apps between Apple TV, HBO Max Basic, Netflix Standard (with ads)
What are XM's current promotion for a new device if customer does not have a trade-in device? (Mobile Plus and above Plan Required)
- Get moto g stylus — 2026 "On Us" (NEW LINE REQUIRED)
-Get $600 off select Samsung devices (NEW AND EXISITING LINES)
-$400 off select Apple, Google, and Motorola (NEW LINE REQUIRED)
"Life moves pretty fast. If you don't stop and look around once in a while, you could miss it"
Ferris, Ferris Bueller's Day Off
International data roaming is INCLUDED in which plan?
Mobile Select and Mobile Plus Plans
Includes unlimited data in over 215 destinations (this includes Mexico and Canada) worldwide with high-speed data for their first 10 GB per billing cycle, then speeds up to 14 Mbps.
$0.30 per MB of data in non-eligible countries
When a RED Guided workflow pops up, when should you complete this task with your customer?
Right away, these are compliance reminders and need to be addressed!
If the customer has one line of Mobile Plus, is XMC Plus coverage included for all watches and tablets on the account?
YES! Only one line must have the Mobile Plus data and all tables and watches are covered!!
Diamond members can get $300 off Apple, Samsung, and Google smartwatches through when???
Aug 30th 2026 [that covers the full cost for some of our watches meaning it's only adding $10 for the smartwatch line with promo]
"Roads? Where we're going we don't need roads!"
Doc Brown, Back To The Future
Customer has 3 Mobile Select lines, 2 Mobile Plus lines, 5 Tablet lines and 5 Watch lines, what is their monthly rate?
$30+30+30+45+45+$35 all in tablet/watch plan= $215 With Internet
Can you mute your microphone when assisting live customers?
NO! Hero will always transcribe and note the customers account with what was said. Make sure to put your customer on hold if you have an emergency in your home.
What are the added features and services provided with xPro?
-Pro WiFi Extender
-Network backup
-Up to two additional WiFi Extenders
-Best equipment
-Can purchase a Backup Battery for a one-time fee of $60 (Power outages)
How do you pitch the "Free for a year" line to a new customer?
Discover Needs!! Don't just be throwing spaghetti! Follow your checklist to make sure your discovering everything BEFORE making an offer!
"There may be something there that wasn't there before."
Mrs Potts, Beauty And The Beast