Canned Response - Looking for what would you type in to find the canned response
Great! Let's go over the plan benefits.
Recommendation
Medicare Advantage also known as what?
Part C
Requires you to have a In-Network Provider
HMO
Medicare Eligibility
Marx
Member Look Up
Consumer Search
Thanks for chatting with us today. Please [click here] to complete a brief survey
Survey
Hospital coverage
Part A
PDP
Medication look up
Rx Calculator
Survey to see what the member is looking for
Needs Analysis
Hi [First Name], my name is [Agent Name] I am a licensed sales agent. How may I help you?
Licensed Sales Agent
Prescription Drugs
Part D
IDV
Has to be done before discussing plan options
SOA
I am happy to help you today. Would you mind if we look at plans together on your screen? Humana takes your privacy seriously. My access is limited to just this browser window. I won't see other screens nor download anything to y our computer
Co-Browse
What parts do you need to have a Humana plan?
Part A and Part B
Usually veterans have this coverage
VA and Tri-Care
Medicaid Eligibility
Vantage
What is the name of the process before the member becomes an account?
Lead
Do you currently have Medicare A and Part B?
Qual Check
Medical
Part B
Can see any in network provider
PPO
Dual Eligible
Vantage
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