Definitions & Concepts
Development is the growth or realization of a person's ability and potential through what?
What are learning and educational experiences?
Excessive rejected products may indicate what?
What is a training need?
Training can reduce this workplace occurrence.
What are accidents?
This involves learning while performing actual work.
What is on-the-job training?
This training occurs away from normal work duties.
What is off-the-job training?
Training is the planned and systematic modification of what?
What is behaviour?
Employees can help identify training needs through what type of feedback?
What is direct feedback?
Training improves employee confidence and what?
What is self-esteem?
Moving employees among different jobs is called what?
What is job rotation?
Specialists teach trainees in what common method?
What is classroom instruction?
What is the main purpose of training?
What is increasing employee productivity?
New equipment often creates a need for what?
What is training?
Multi-skilled employees provide what organizational advantage?
What is flexibility?
Training under a highly skilled worker is called what?
What is apprenticeship?
Acting out workplace situations is known as what?
What is role-playing?
Training occurs after which HR activities?
What are recruitment and selection?
Name two methods used to identify training needs.
Job analysis, appraisals, surveys, HR plans, evaluations.
Training supports promotion and transfer opportunities, helping with what HR issue?
What is retention?
Combining work experience with classroom instruction is known as what?
What is an internship?
Business games and simulations are commonly used in which type of training?
What is off-the-job training?
Name the four steps in the training process.
Determining needs, designing, administering, evaluating.
Give three situations that may require new training.
New legislation, new technology, accreditation requirements.
Name four organizational benefits of training.
Lower costs, productivity, succession, recruitment, motivation, culture, flexibility, etc
Name the four major formal on-the-job management development methods.
Coaching, Job Rotation, Training Positions, Planned Work Activities.
Why do organizations send managers to university development programs?
To broaden perspectives and prepare for promotion.