Welfare Checks & Active Rescues
This intervention is used when a visitor may be about to act but has not yet done so.
What is a Welfare Check?
If age is clinically relevant, this should always happen.
What is asking directly?
After a Welfare Check or Active Rescue, the transcript should be saved using this identifier.
What is the Interaction ID?
This reaction should be used to acknowledge important supervisor communications/announcements.
What is a thumbs-up?
This amount of end-of-shift training time may be used without requiring approval.
What is 30 minutes?
This intervention is used when a visitor has already acted on suicidal intent.
What is an Active Rescue?
This should never be done regarding a visitor's age.
What is assuming it?
This person receives the saved transcript following a Welfare Check or Active Rescue.
Who is the Active Supervisor?
Teams should not be accessed from this type of device.
What is a personal phone/computer?
Using this amount of training time at the end of a shift requires notifying the Active Supervisor first.
What is one hour?
Both Welfare Checks and Active Rescues require this set of four criteria.
What are the Four Horsemen? (Will also accept Plan/Mean/Intent/Acuity)
What is Timeline?
When needing to contact non-emergent law enforcement for a welfare check, this resource should be used to obtain the appropriate phone number.
What is the PSAP Protocol?
If Teams is unavailable, these saved contacts become especially important.
What are supervisor phone numbers?
PTO requests (that aren't urgent or sick codes) should be submitted at least this may days in advance.
What is 7 days?
This assessment are should always be explored because it can significantly impact acuity and intervention decisions.
What is timeline?
***DAILY DOUBLE*** (worth 800 points)
A counselor has identified plan, mean, and intent. The visitor states they are not acting tonight. Before determining acuity or next steps, this assessment area must still be explored.
What is Timeline?
This file format should be used when saving the transcript.
What is a Word Document?
A counselor reads an important update but is confused about a procedural change. According to expectations, this should happen before acknowledging the message with a thumbs up.
What is seeking clarification from a supervisor?
This code should be used for a quick restroom break.
What is Break/Self-Care?
A visitor has plan, means, and intent but says they will act tomorrow. This additional intervention may need to be considered.
What is a Welfare Check or Phone Outreach?
A visitor says, "I wish I could go to sleep and never wake up." This type of suicidal thinking does not necessarily indicate a desire to actively end one's life.
What is passive suicidal ideation?
A counselor has identified a situation that may require emergency intervention. Before contacting outside agencies, they should first do this.
What is staff the situation with the Active Supervisor?
This is the purpose of using a thumbs-up reaction on supervisor messages marked "!" or "IMPORTANT".
What is acknowledging that the message was read, understood, and requires no further clarification.
This code combination should be used for scheduled lunch periods.
What is Meal?