What should I do?
Baggage was delivered damaged.
Create a damaged baggage file.
What is AI short for?
Artificial Intelligence
BSOs may hold items for up to __ days after contact.
10
West Palm Beach, FL
DJT
How much was the Shared Rewards payout in our final October paycheck?
$75
The customer was refused assistance at the BSO when she arrived two hours ago.
Create a damage baggage file
What should you verify before allowing an AI assistant to handle a customer request?
Authenticate the customer’s identity as you normally would
Where can customers view and edit their Lost Item Report?
By visiting www.delta.com/lostandfound and selecting "Manage my Report".
Accra, Ghana
Who was recently selected for the new Team Lead - Reserve role?
Chloe Slocumb
Silver medallion is inquiring about his baggage claim from 23 days ago. You notice no one has been assigned to the case.
Escalate to BSCLiaisons@delta.com
AI assistant is not able to authenticate the customer. What should you do?
POLITELY END THE CONVERSATION: "I’m sorry, but for the security of our customers, I cannot proceed further without authentication. You can get help with questions and transactions via delta.com or the Delta app. Please contact us again if you’re able to verify the customer’s identity, and we’ll be happy to help.”
What if the item is damaged when returned to the customer?
For damaged items, please contact customerservice@lostandfound.aero
Taipei
TPE
DAILY DOUBLE: What is the new perk that launches on November 5 to T-Mobile and SkyMiles customers?
T-Mobile primary account customers can get 500 SkyMiles deposited to their account each month
DAILY DOUBLE: Parent reporting a damaged bag for an Unaccompanied Minor (UMNR) who flew yesterday.
Create a damage baggage file
AI would like to book a trip, which includes payment processing. How do you proceed?
Advise that we cannot work with an AI assistant to manage travel that requires any form of payment collection.
DAILY DOUBLE: Where are U.S Passports sent to if unmatched after 30 days from receipt at Lost & Found Central?
U.S. Department of State.
Zurich, Switzerland
ZRH
DAILY DOUBLE: AGS has been approved for another class of 20. When does that class start?
January 25
Diamond medallion wants to rebuttal his final determination.
Rebuttals need to be submitted to the claims manager in writing.
DAILY DOUBLE: At this time, AI Agents are not permitted to manage travel for which customers?
Any minors (infants, unaccompanied minors, etc)
DAILY DOUBLE: What if a customer receives the wrong item?
Contact the Station Manager. The Station Manager will coordinate with Reunitus
DAILY DOUBLE: Narita, Japan
DAILY DOUBLE: When does OPEN ENROLLMENT for 2027 begin?
November 3