Charge Types
Oil Dry
Clean Up
Assignments that are purchase agreements for IAA to purchase the vehicle from the owner
Bidfast
Brand New File
Wait Release
Day 1 wait releases should only be escalated on the first attempt if the release problem is actionable. If the release problem is not actionable, add a release problem with a same day follow-up and escalate on the second attempt unless otherwise specified in provider specific rules.
Day 1 Wait Release Escalation
This team member has been to 48 out of the 50 states. The 2 states they've never been to are Maine and New Hampshire.
Chris
Roll Back
Recovery?
Place the file on hold
Diary or Diary Out
Not released – Some sort of release issue, may have been reversed meaning there was a Dry Run
Release Problem
Obtain information to note what documents are required for the tower to possess. Obtain the release information and add a dispatch note to the file including what documents are required for pick up. Set the file as Branch Action Required and email the branch informing them a document is required for pick up. Branch will obtain the noted docs prior to dispatch. *This does not apply to VSF forms in Texas. **For Police Release, see Two Stop Pick Up rule.Email Template - Please be advised, this file has been set for Branch Action Required due to documents are required for pick up. The call center does not have access to upload documents. Please assist by obtaining the documents that are required for pick up.
Docs Required to Pick-up Vehicle
This team member is color blind
Joseph
Gate and after hour fees
Charges that would be combined and put under Yard
A security document over the vehicle/property to secure the payment of a debt owed towards that vehicle/property
Lien
We’ve verified release info, Waiting for branch to assign tower
Wait Dispatch
When a branch receives a quick tow assignment, the branch will call to confirm release information and obtain charges. The branch is responsible for adding release information required for the dispatch note as well as the charge breakdown in the notes.
If charges exceed the provider threshold, the branch will set Storage Location Delay - Charges Not Ready release problem with a 1 hour follow-up time.
• The call center will look for notes indicating the file was a quick tow.• The call center will not make an additional phone call to the shop.• The call center will update charges in the release screen based on notes from the branch.• The call center will then set Total Advance Charges Need Approval release problem and escalate according to provider rules daily until approval is obtained.• Once approval is obtained, the call center will copy and paste the dispatch note containing the release details from the branch and release.
Quick Tow - Charge Approval
What team member was supposed to be a twin?
Tiffany
Crash Wrap
Preservation
Holding center at the local IAA where the vehicle can be further inspected
VIC/Vehicle Inspection Center
Tower has been assigned and will be out there as soon as possible
Pickup En Route
For Provider rules requiring escalation on actionable requests only, call center will escalate for assistance on the pending release problem when the file reaches 3+ days in age.
Actionable Request Only Process
This team member has a poem published in the national registry book of poems.
Lisa
OEM Research Fee
Miscellaneous
This document allows the shop to not be held any harm or be responsible for the vehicle once we come to pick it up
Hold Harmless
Cancellation Processed or Sold at Auction - Check Notes
Check Issued
Authorized to pay indicator must be yes in order to pay up to the provider threshold, unless the provider rule specifies that we can pay up to threshold even if Authorized to Pay is set to No.
Note: For providers who utilize Solv’d, the Solv’d process should be followed regardless of the Authorized to pay indicator.
Charge Approval
What team member is adopted?
Shawn