Policy
I have a lockout with life-saving medication in the vehicle, but my membership is cancelled, can you help me?
Yes, Any P1/P2 ( Heartbeats, life saving medications ) can be processed for any and all memberships regardless of membership status.
OB - 10 minutes
MM - 20 minutes
TS - 45 minutes
137 Clover Street, Woodland, CA, USA
Who is the responding Tow Provider for the BDL of 137 Clover Street, Woodland, CA, USA
Loyal Towing- Woodland
What event code limits us from providing Fuel to members.
Code Brown
Which country is famous for tulips?
What are 2 examples of being able to tow a second time for the same disablement
Shops are closed / Towed After hours
Shop does not have capabilities to repair ( people or tools )
ARC Request
How often are we expected to check in with our members on hold?
Every 2-3 minutes
What procedure do we follow for someone who we have confirmed to be in Death Valley?
We warm transfer the member to ACSC at 800-678-3839 and they will take care of the member and get the information and dispatch the call.
If a member calls for a status update and we see 'Code 1 - 30 min' in the call comments, what do we advise the member?
Due to high service demand in your area, we are currently holding for the first available tow truck to assist you. We expect to have a technician to you in approximately 30 minutes.
How many bones are there in the adult human body?
206
If an existing member would like to add an associate, is the associate eligible to pay ISF?
No
CDX C means..
refer to commercial service
CR should cold transfer the member to their home club if they disagree with the CDX level, or have questions about their CDX level C
Which station is responding to a tow for a 5th wheel trailer out in Weed, Ca
Ramshaw's Towing
Event code that advises there is a delay due to ice and snow
Code Red
A group of ravens is known as?
Unkindness or Conspiracy
10 days
Two scenarios in which we would warm xfr a mbr to the CR SR team.
When a mbr asks specifically for an exception outside of our control
When a mbr asks specifically for a supervisor
Self Escalation
6901 E Chauncey Ln Phoenix, AZ is the members current location. What is the closest AAR/ARC that can service a Toyota.
Scottsdale ARC 15509 N Hayden Rd, Scottsdale, AZ
Event code that advises we are only sending out emergency or safety services in the area
Code Purple
What is a flock or group of crows known as?
A murder
According to the eligibility matrix, are Toy-hauler trailers covered for towing (under any membership level)?
Yes, Plus RV, PLUS RV and MO, Premier RV
How do you handle a Misroute?
Identify with current ICS if they know the correct station or location to update our information too since it's been identified as wrong, if unknown call member to confirm service or breakdown location to ensure correct station is sent.
Member is in Salinas, CA. Who is our battery provider and what are their BS hours?
Loyal Towing
7am - 10pm M-Sun
Which two ETA/Inbound Status Codes require us to cancel the call after relaying information to the member
Code 7 and Code 8
Honey