Quality
What does quality improvement mean here?
Continuously monitoring performance, identifying opportunities, making improvements, and measuring results to improve care and services
What is informed consent?
A document patients sign after understanding risks and benefits of a specific procedure
What is RACE?
Rescue Alarm Contain Extinguish
It guides individuals to remove people from danger, sound the alarm, contain the fire, and then safely evacuate or use an extinguisher
What must every clinical record contain to accurately identify the patient?
Patient identifiers
DOB, Frist and Last Name
What should you do if you identify a safety or quality concern?
Notify your supervisor and submit an incident report so concerns can be evaluated and addressed
What is HIPAA?
Health Information Portability and Accountability Act of 1996. It is the federal law that protects the patients health information privacy
What is the incident reporting process?
Locate IR in SharePoint, complete, submit to supervisor/manager for review and signature. Manager will submit to risk management
What process helps us protect patient information from unauthorized access or disclosure? (hint: 4 ways)
HIPAA training, code of conduct, HHS CR. 400, Release of PHI policy
How does your role contribute to quality?
by following policies and procedures, reporting concerns, participating in improvement activities, and helping provide safe, high-quality care
Where can you access a patient complaint form? (hint:3 ways)
RPHC website, sharepoint, patient advocates
Where do you find safety data sheets?
Yellow binder located by employee entrance by breakroom and on SharePoint. These provide instructions for handling hazardous chemicals
What does AAAHC stand for?
Accreditation Association for Ambulatory Health Care
How do we know whether we are preforming well?
We monitor quality measures, patient feedback, incident reports, operational data, and other key performance indicators to evaluate how we are doing
Where can you find the patient rights document? (hint: 3 areas)
posted around RPHC, website, client signs in EPIC annually
What are competencies?
Documentation showing staff can safely & competently perform their job duties
What is (PHI)?
Protected Health Information. The information that must be kept private about a patient.