Avis
What does AWD stand for?
Avis World wide discount
What does BCD stand for?
Budget Customer Discount
Is the Business account for the traveler or the business?
The business
What Sub Reason Code is used for Licensee to Corporate One-Way Fee disputes?
017
Who sings the song Bohemian Rhapsody?
Queen
How many billing options does Avis have?
3 - Express Shared, Express and Central
How many billing options does Budget have?
2 - Express and Central Billing
What System is used to book reservations?
XVR
How long should customers expect the investigation to take?
3-5 Business days
How many colors are there in the rainbow?
7
In the Avis Loyalty program which tier is "invitation only"?
Avis Presidents Club
What is Budget's Loyalty programed called?
Fastbreak
What are the minimum requirements for Central Billing?
Company must be in business 2 years, Listed Business that includes address and phone number, Bank and Trade references open for 2 years, Minimum of $3500 ARAC/BRAC yearly, Minimum of 20 employees to establish a PIN#
Unlike the Display RA 203 screen, this system allows Customer Service agents to process billing adjustments using the same accounting platform used by the Avis Budget Group Accounting Department.
What is AMP?
Who was the first president of the United States?
George Washington
What is Loss Damage Waiver (LDW)?
This option that relieves a customer of financial responsibility if the rental car is damaged or stolen
How many levels are there with Fastbreak?
What is the minimum age requirement?
Renters must be 25 years old however renters from 21-24 can rent using the program with an additional fee
A rental agreement has already reached the 806 screen and requires a refund for an incorrect fuel charge. Which AMP screen will you use to process the customer's billing adjustment?
What is the Adjustments (AMP) screen?
How many hearts does an octopus have?
3
How many corporate awards can a customer earn per qualifying rental day?
Earn 1 point per qualifying rental day.
What is the corporate address for Budget?
6 Sylvan Way
Parsippany, NJ 07054 U.S.
What does T&M stand for?
Time and Mileage
When adjusting a rental's base rate, agents typically modify this memoline because it represents the customer's Time and Mileage charges.
What is the Time and Mileage memoline?
In the state of Georgia, it’s illegal to eat what with a fork?
Fried chicken