Who We Work With
Who do go to when a supplier has shipped directly through FedEx?
Supplier Relations
Cost per Shipment
True or False: VPL only ships with UPS and FedEx.
False- USPS, LTL (multiple carriers), couriers
What does QBR stand for?
Quarterly Business Review
Which Account Management Team member do these fun facts belong to?
- I've run 2 half marathons
- I had a pet bunny in college
- I can name any Taylor Swift song within the first 0.5 seconds
Molly!
Which two teams do we primarily work with to create a Business Review?
Supplier Relations and Data Analytics
What does service level optimization mean to a customer?
Moving shipments to a more cost-efficient service level for increased savings
True or False: 1-Day AM shipments typically arrive around 10AM
True
What data do we calculate against to show a customer savings?
Prepaid & Add
Which Account Management Team member do these fun facts belong to?
- My pet portrait art was featured on a local coffee brand.
- I have a degree in nuclear medicine.
- I served as a high school softball conference commissioner.
- I’m known for my homemade blackberry cobbler.
Sherri!
Who do we work with when a customer has an ERP change?
Implementation Team
A term for a list of competitor shipments used to increase supplier compliance
DARs
True or False: We request savings data from the Data Analytics Team when the customer is on a SaaS fee structure.
TRUE
How can customers impact supplier fees that we share during a QBR?
Contract negotiations or changing purchasing habits to meet requirements (minimum order)
Which Account Management Team member do these fun facts belong to?
- I have had this type of dog since I was born - dachshund
- I've been married 20 years
- I was born in a town in an Eagles song (Winslow, AZ)
- I've traveled to 49 states (bonus point if you can guess the missing state)
Ashley!
Which 3 teams do we work with for a transaction or SaaS fee change?
Billing Team, Engineering, and Supplier Relations
What does PPA stand for?
Prepaid & Add
True or False: Once a non-VPL outbound account number is closed by a customer, it will remain permanently closed.
FALSE- If the account number is used again, it will automatically reactivate.
What is the average time it takes to prepare, present, and follow up on a QBR?
6-10 hours
Which Account Management Team member do these fun facts belong to?
- I met my husband in 5th grade
- I played lacrosse for 10 years and have coached for 12 years
- I've climbed the Syndey Harbour Bridge
- I've completed 3 half marathons
Kelley!
Who does Account Management go to for tracking of contractual KPIs?
Name an example of a KPI we might track and present to customers.
Benchmark, cost per shipment, supplier compliance, managed shipments, etc.
True or False: Our average managed volume % over the whole customer base is 90%.
False- 60%
What are the four key components of a Business Review?
Savings/Performance, Inbound & Outbound Metrics and Insights, Savings Opportunities, and Strategic Next Steps
Where do our non-Columbus based team members live? (Hint: 3 states)
Texas, Pennsylvania, and New York