PRODUCT SPEFIFICATION
IDENTIFY PROSPECTS
ONBOARDING PROCESS
FAQ
100

Same day ACH is not available for all ACH customers.


True or False

False


Clients who are set up for ACH will automatically have Same Day capabilities


100

What types of businesses are good for ACH?

Sole proprietorship

Single member LLC

Any business client who uses checks for payables


Any business client who uses checks for payables

100

what needs to be filled out to onboard client?

A) Cash Management Application

B) Cash Management Agreement

C) Supplemental Online Banking

D) A & B 


D) A & B 

A) Cash Management Application

B) Cash Management Agreement


100

Maximum amount that can be sent as a same day ACH?

a) 10,000.

B) 100,000.

C) 1,000,000.

c) $1,000,000.00

200

OBTC does not charge for Same Day ACH


True or False

TRUE

200

What the benefits of doing wires online verses in Branch?

a) cost

b) speed

C) no forms to fill

d) all of the above



d) all of the above

200

What is the cost for a client to have ACH & Wire service?

$15.00

$25.00

$50.00

$50.00

200

What are the Cutoff Times for ACH services?


10:00 am (same day)

1:00 pm (same day)

5:00 pm (last batch is processed at 5:00 pm)

300

How often are ACH and Wire limits reviewed?


1. 365 days

6 months

3 months

Depends on clients ACH exposure limit

4. Depends on clients ACH exposure limit


High Risk is over $100,000. in exposure

Medium Risk is from $25,000. to $99,999.99

Low Risk under $25,000.

300

Can clients send international wires on online banking?

A) yes

B) no

C) depends what types of currency they are sending wires in.

C) depends what types of currency they are sending wires in.

300

Do Business with both Bill Pay and Positive Pay need to upload check issued from Bill Pay system?

Yes

300

What happens if the client needs to increase their limits one time to process an ACH?

A+25% Buffer is put in place for all clients: The RM can email CM Support and have the limit temporarily increased so the client can process the transaction. Should the client need the limit permanently increased a revised CM Application must be completed.


400

If a client has not used the ACH service within the review period, their limits will be decreased to?


A) $1000.00

B) $0.00

C) 10,000.00

C) $10,000.00

400

What is the price difference between online wires verses in branch?


In Branch Domestic - $25

In Branch international - $50

Online domestic - $10

Online international - $35

400

Which client industries most frequently uses ACH services?

Municipalities

Attorney’s

Title Companies

Wholesalers

Distributors

Property Managers & Landlords

Small Business who do not use a payroll company but want to offer their employees direct deposit

500

Which service cost more ACH or Wire?



Wire

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