Floor Policy
This personal communication device is prohibited at your desk.
What is a Cell Phone?
This is something you are supposed to begin anew each day.
What is a new route?
This is where you find the Address ID.
What is GAM?
This is the term for the list of addresses that are assigned to you every day.
What is a route?
This is what AV stands for
What is Address Validation?
These two things are required to be covered by a mask, unless eating or drinking.
What are your nose and mouth?
This is the first tool you should look at after you have opened your stop?
What is GAM?
These are the two third party maps we trust.
What are Google Maps and Bing Maps?
This is the acronym for the expected response time when communicating with DSPs and DAs.
What is SLA?
This is the primary place to find a link to the wiki.
What is a shift plan email?
Hard candy and drinks with lids are the only exceptions to the policy prohibiting what, at your desk.
What is food?
A stop should never be left in this status.
What is In Progress?
This is the last thing you should do at the end of the day in Amazon Connect.
What is log out?
This is the team we took this process from.
What is FQA?
This is the tool you use to view your schedule and request time off.
What is The Hub(or A to Z)?
This silent, handheld form of entertainment is prohibited on the floor.
What are books?
These two things should always be entered at the business level.
What are parking and property type?
This is where you post escalations, talk with leadership and other associates on the floor.
(Must have name of tool and name of room.)
What is Amazon Chime and Address Validation Escalations Room?
This is the term for an address that shows as orange in GAM.
What is Unmapped?
This is the one item that you absolutely cannot forget to bring with you to work because you can't work without one.
What is an Ubikey?
These two things are prohibited when you're off the clock.
What are working and being in a work area?
These are the steps you take to fix your Easel app if it isn't working.
What are
1. Log out of the Easel app
2. Go to the settings >> Manage Apps
3. Find the Easel app and open it
4. Force Stop the application
5. Click on Storage
6. Clear Cache
7. Clear Data
8. Log back into Easel
These are the steps to fix a Geo Fence without an Address ID (or TBA).
What is Advanced Tools, Advance Search, Search By: Address.
Deliver Results is an example of these.
What is Leadership Principles?
This is an official Amazon phrase that we use whenever something goes wrong or there is a change in standard work during a shift.
What is "Every day is Day One!"