Jabber
Method used to log in to Jabber
What is Single Sign On (SSO)
The peripheral gate way for Oakland
What is CM08
When its time to eat, you select this code
What is Lunch? (Idle-Lunch)
This IRM discusses communication skills
What is IRM 21.1.1.4
TRUE or FALSE: Jabber uses Single Sign On (SSO)
What is FALSE
When you lose your caller, you fill out this form
What is the Dropped Call form
The Maximum time allotted for READ and Team MEETING
What is one hour (1:00)
According to the IRM, after greeting the caller, you must allow THIS much time to go by before disconnecting.
What is 30 seconds
This company created Jabber
Who is Cisco
You can have this many instances of Finesse
What is one (1)
When in training, you select this Idle Code
What is TRAIN (Idle-4)
With no promised wait time, you cannot keep the caller on hold for more than THIS amount of time without returning to the call.
What is Five (5) to Seven (7) minutes.
The current version of Jabber
What is Jabber 14.02
Your first point of contact (POC) when you encounter Finesse issues.
Who is a manager
In SETR you report this phone code under 990 59320.
What is BREAK (Idle-7)
TRUE or FALSE: IAT is required to conduct Disclosure
What is TRUE
This error message means you have attempted to log into Jabber with the wrong Username.
TRUE OR FALSE: You can take calls with a connection error
What is TRUE
This phone code will NOT show up on your 3081
What is TEMP (Idle-1)
This IRM discusses Third-Party (POA/TIA/F706) Authentication.
What is IRM 21.1.3.3