Safety
Fill in the Blank:
When one or more clients are in the center, at least _____ staff members must be present, and one must be a Director, Supervisor, Clinician, Administrative staff member, or Trainer.
Two
Which department can BTs go to if they have a question about their schedule?
Client Services
What is the intake phone number?
855-361-4003
Who is responsible for signing a client in/out every day?
Parent/Guardian
What is the phone number for the Nurse's Line (Paradigm)?
1-833-776-0479
Are BTs allowed to eat and drink during their session?
BTs are allowed to have water during session, but any food can only be eaten on their breaks
True or False:
Employees can share their key fob
False
Individuals with a key fob have been pre-approved for independent access and should not share their fobs with others.
Name 3 things that Payroll can assist with:
Issues with paychecks, Accessing pay stubs, access to service codes in CR, PTO Issues in ADP
What is the Grievance Hotline number?
855-252-7606
True or False
BTs can heat client's food up in the microwave
False
Due to safety reasons, we are not allowed to heat up client's food
List the 4 things that should be maintained in the front desk binder:
• Client Contact Forms • Seizure Action Plans for clients • Emergency Medical Protocols for clients • Other critical documentation
Name 8 different departments within ALP
HR o Compliance o Administration o Clinical Outcomes and Development o Clinical Training and Quality o Facilities o IT o Payroll o Accounting o Credentialing o Intake o Insurance o Onboarding o Talent Acquisition o Operations Management o Onboarding o Training Administration
What is the phone number for billing?
844-508-7550
What is the policy when a client does bring any peanuts to the center?
Have them eat in their therapy room, away from other children • Clean the area thoroughly • Wash the child’s and your own hands after eating • Disinfect therapy tables and toys
What information, if leaked, would count as a HIPPA Breach?
• First and Last Name • Address • Social Security Number • Diagnosis • Treatment Information • Date of Birth • Financial Information • Picture with any identifiable information
What is the phone number for ALP Corporate?
1-818-241-6780
How much food should parents pack based on the number of hours the session is?
Under 4 hours- 1 snack
Over 4 hours- 1 meal + 2 snacks