Safety
Fill in the Blank:
When one or more clients are in the center, at least _____ staff members must be present, and one must be a Director, Supervisor, Clinician, Administrative staff member, or Trainer.
Two
Which department can BTs go to if they have a question about their schedule?
Client Services
What is the intake phone number?
855-361-4003
Can we store client's food in the center?
No, all food must be taken home at the end of each day
Down Power lines should always be considered what?
Live
And should be avoided
Who is responsible for signing a client in/out every day?
Parent/Guardian
Which department processes incident reports?
Compliance
What is the phone number for the Nurse's Line (Paradigm)?
1-833-776-0479
Are BTs allowed to eat and drink during their session?
BTs are allowed to have water during session, but any food can only be eaten on their breaks
What items are you required to bring with you in case of an evacuation?
First Aid Kit
Client Emergency Contact Binder
Attendance Roster
True or False:
Employees can share their key fob
False
Individuals with a key fob have been pre-approved for independent access and should not share their fobs with others.
Name 3 things that Payroll can assist with:
Issues with paychecks, Accessing pay stubs, access to service codes in CR, PTO Issues in ADP
What is the Grievance Hotline number?
855-252-7606
True or False
BTs can heat client's food up in the microwave
False
Due to safety reasons, we are not allowed to heat up client's food
What is our Chickenpox Protocol?
Notify Parents/Supervisors, CD, and employees
Isolate child from others
Wash hands
Use PPE to clean and Disinfect the area
Document incident to compliance
List the 4 things that should be maintained in the front desk binder:
• Client Contact Forms • Seizure Action Plans for clients • Emergency Medical Protocols for clients • Other critical documentation
Who should you send an urgent message to in case of a facility related emergency emergency?
ED, VP, CD/ACD, CAM, ROS, and facilities
What is the phone number for billing?
844-508-7550
What is the policy when a client does bring any peanuts to the center?
Have them eat in their therapy room, away from other children • Clean the area thoroughly • Wash the child’s and your own hands after eating • Disinfect therapy tables and toys
In the case of a perceived threat or intruder, and you are not able to evacuate safely, what should you do instead?
Seek shelter with clients in a secure, locked, and darkened room
Use furniture to barricade the door
Silence your phone
Call 911 if safe to do so
Remain hidden until law enforcement gives the all clear
What information, if leaked, would count as a HIPPA Breach?
• First and Last Name • Address • Social Security Number • Diagnosis • Treatment Information • Date of Birth • Financial Information • Picture with any identifiable information
Name 8 different departments within ALP
HR o Compliance o Administration o Clinical Outcomes and Development o Clinical Training and Quality o Facilities o IT o Payroll o Accounting o Credentialing o Intake o Insurance o Onboarding o Talent Acquisition o Operations Management o Onboarding o Training Administration
What is the phone number for ALP Corporate?
1-818-241-6780
How much food should parents pack based on the number of hours the session is?
Under 4 hours- 1 snack
Over 4 hours- 1 meal + 2 snacks
During a fire, what does the acronym R.A.C.E. stand for?
R – Rescue: Move anyone in immediate danger to safety
A – Alarm: Activate the fire alarm and call 911
C – Confine: Close doors to contain the fire
E – Evacuate: Leave the building if the fire cannot be controlled