Random Inbounds
A student calls in wanting to add a course to the upcoming term. What do you do?
Check their course plan in Unify, go into Datatel and the RGN screen to add the course.
What do you do when a student wants to add a course to their course plan?
Tell them to reach out to SFS to ensure that the cost of a second course would be covered by FA.
How many times are you supposed to call students per term?
once every 30 days, or twice per term
How long do you have to answer a student's email?
24 hours
How many people are on our team?
What is 13
A student calls in to see if they are registered for all open terms. Show me how you would check! SID 1448513
Go into the student's Unify account and check course plan page.
A student wants to add a third course in one term. Is this possible?
If the student has a 3.0 or higher it is, but FA may not cover the full cost of the course. They will want to speak with FA first.
How would you find a student that is not enrolled in the upcoming term and call them?
Open Opps EW5, click on their forecasted enrollment, click on their name, then call them!
Where do you send an email that was sent to your Outlook email?
Unifyemail@snhu.edu
What is the picture of on the Brightspace home page?
SNHU Library
A student calls in and is upset about a grade. What do you do?
De-escalate, and tell them to reach out to their instructor.
Show me how you would enter a course plan- 1 course per term. SID 1187066
Plan 6 courses.
Where would you find a list of students that are less than half time? Show me!
Advisor templates!
Show me how to find this student's course in Brightspace: 1190103
Courses, Course ID, Brightspace
Which advisor on the team has been here the longest?
Vernon!
A student is calling in to get an estimated graduation date. SID 1663217
38 courses left, or 17 terms. just under 3 years
What is less than half time- last term?
When a student will not have FA due to only taking 1 course in their final trimester.
How do you find a new student checklist?
Cases, case number, related, checklist items.
Where can you find directions on how to submit a SAP appeal?
One Note, Unify, Cases, SAP
How long have we been a team?
Since August
A student calls in and is requesting a new advisor, what do you do?
De-escalate the situation, and follow up with advisor's TL.
Show me how to enter a course plan- 2 courses per term. SID: 1154861
12 courses- 6 terms
What happens when a student submits a withdrawal?
A new case appears, which then needs to be approved or denied.
Where would you find Kristen Boucher's start date?
One note, Advisor schedules
Who is our director?
Tricia Francoeur