FocusLight
Premium Plus - solid purple
Microphone muted
Some find it annoying while others find it helpful...either way, your headset will do this every 5 minutes when on mute.
Beep
Hookswitch for Grandstream and Ooma phones.
EHS10
Legends of the Hidden Temple, American Ninja Warrior, The Price is Right, Survivor, Jeopardy
Game shows Headsets.com Team Members want to be on
When on the Products screen in FileMaker, I can hover over this to find out the inventory of a given product.
Small question mark on the left side of the product
Premium Lite - Flashing Red
Impossible/Trick Question
To wake up your headset from sleep mode, do this until the FocusLight flashes purple.
Press and hold the ON/OFF button
Before heading to break or lunch, we should be doing this.
Checking CS Meetings, checking with our break buddies, checking the queue to see if anyone else is away, etc.
We have Headsetters working in this many states.
Four
When letting Customers know they'll be hearing from our VP Team, we should set this expectation for how long it will take.
4 hours
Premium Dongle - Flashing red while charging
Battery at 20-80%
This technological advance means your headset will have a perfect, customized fit every time.
UltraFlex headband
I can use this cord with my Premium Dongle headset to charge, but NOT my Premium Plus headset.
Leitner Dongle USB charging cord
Gus Polinski is the leader of this world-famous polka band
The Kenosha Kickers
When a Premium Plus headset works, but we aren't seeing a FocusLight, the first thing we should try is this.
Unplugged reset
Premium Plus Base - Solid Blue
Headset on or charging
The extra small thing that looks like a mini dongle that comes in the box with the Dongle headset, but it's not the dongle.
USB-A to USB-C adapter
I do this when I've done all the right trouble shooting, but Alex is out and it's looking to me like a Premium Plus headset needs to be replaced.
Replace it
This former Headsetter once put a Customer on hold so she could puke into a trashcan at her desk, then resumed the call as normal.
Amber Bean
Premium Dongle - Flashing Purple while charging
Error
My dongle is plugged in and the headset is constantly flashing red. When this happens, I need to do this.
Re-pair the headset to the dongle
These are the key to a quality PS Ticket. And would also make a good name for an only decent wedding band.
Good notes
This current Headsetter is celebrated their 5-year anniversary with the company exactly one year ago.
Johnny Sullivan
I'd like to have my coworker listen in on calls with me. They're using an LH270 and I'm using an LH575. In order to make this work, I'll need to, this.
Permanently register a 2nd headset to my base.